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In 2014, beware of the word “free”

How dumb do they think you are?

The unauthorized guide to fine print, holiday edition

When Ben Blout invoked a big-box store's "low price promise" after discovering a lower price on his merchandise, he learned something customers rediscover every holiday shopping season: some restrictions apply.

Verizon won’t honor its “Triple Play” gift card offer

Steve Schuster signs up for Verizon service after it offers a bonus of $200 in prepaid Visa gift cards. But the plastic is never delivered, and now Verizon is refusing to pay. What now?

AT&T offered a discount on wireless service and then backed out — now what?

When AT&T offers Pam Cosgrove a discount off her wireless phone service, she’s promised that it applies to the entire bill. But it doesn’t. How do you get the company to keep its word?

Who benefits the most from your airline affinity card? (That’s not a trick question)

Hey buddy, wanna sign up for a credit card?

The Travel Troubleshooter: There’s no such thing as a free cruise

When Michael Mihalik gets a phone call offering a free cruise, he takes the bait. But a $190 deposit later, he's having second thoughts about this getaway. The company won't refund his deposit. Should it?

Hey American Express, where are my 50,000 points!

Reidun Gauger and her husband Georg have been loyal Northwest Airlines customers and American Express cardholders since 1972. So when they were offered 50,000 each from Amex during their transition to a Delta awards card, the couple jumped at the chance.