The travel industry is infatuated with the word “free,” and face it, so are travelers. Don’t believe me? Then feel […]
Sprint promises Jennifer Thomas a discount, but it doesn’t come through. Can she force the phone company to honor its […]
Gary Wiener’s question comes along only once in a blue moon. Did United Airlines overcompensate him after a recent flight […]
How dumb do they think you are?
When Ben Blout invoked a big-box store's "low price promise" after discovering a lower price on his merchandise, he learned something customers rediscover every holiday shopping season: some restrictions apply.
Steve Schuster signs up for Verizon service after it offers a bonus of $200 in prepaid Visa gift cards. But the plastic is never delivered, and now Verizon is refusing to pay. What now?
When AT&T offers Pam Cosgrove a discount off her wireless phone service, she’s promised that it applies to the entire bill. But it doesn’t. How do you get the company to keep its word?