Tied up in a chain: hotel denies transfer, pockets guest’s money

Charles McGovern clicked on the wrong Days Inn property when he booked a room to attend his grandson's high school graduation in Richmond, Va. He assumed the hotel chain would transfer his reservation to the right hotel. He assumed wrong.

Troubled airline refunds nonrefundable ticket to unemployed passenger

Here's something you don't see every day. A deeply troubled airline with a reputation for rigidly enforcing its nonrefundability rules has issued a full refund to a recently-unemployed passenger. Has the carrier found its heart?