Theodore Mariano's rental car has a scratch, and although his rental company promises it won't charge him for the repair, it does. Did the scratch exist before he picked it up? Maybe.
Mike Kay needs your help.
Chris Benzinger has a problem with National Car Rental. The company sent him a surprise repair bill, but it isn't telling him what he did to deserve it.
Carrie Finegan's rental car has a dent on it, and the company wants her to pay for the repair. But did she do it, or was the dent on the car before she rented it? Why doesn't the company seem to care?
Months after Dan Anthony’s truck rental, he gets a repair bill for $750. But he didn’t do it, and now the car rental company is threatening to refer his case to a collections agency if he doesn’t pay up. What are his options?
Timothy Taylor gets an unpleasant surprise in the mail after returning his rental car: A claim for $2,000 in damages. He didn't do it, and his car rental company agrees, but after agreeing to drop the matter, it reverses course. Can it be talked out of this wrongful claim?
Roger Van Horn is the vice president for corporate loss control at Enterprise Holdings, which owns Enterprise, National and Alamo. Since I've received a lot of recent questions about car rental damage claims -- many from Enterprise customers -- I wanted to ask him a few questions about what happens when a car is dinged or scratched.