ADT is stonewalling me — should I stop paying my bill?

Krishnan Ramanathan is being double-billed for his home security system. Should he just stop paying it?

Help! DirecTV is charging $235 for my move

DirecTV wants to charge Heather Amaral $238 for moving her service, even though she didn't want to move, and even though the moving fee wasn't adequately disclosed. Does she have a case?

My washer/dryer is a few features short — do I deserve a partial refund?

Carol Blue's Samsung washer/dryer doesn't come with all the features she's promised. Should she get some of her money back?