If you have a gripe with a company — and let's face it, at some point, everyone has a gripe with a company — here's a cautionary tale about complaining.
Somewhere in the attic of my old house in Key Largo, Fla., a reminder of my biggest consumer mistake ever is collecting dust. I've never told anyone about it. Until now.
When Jennifer Forbes and her husband checked in for a recent flight from Richmond to Freeport, Bahamas, they discovered that there are worse ways to start a vacation than having an invalid ticket.
The Pensione Nichols looks like the kind of bed and breakfast I'd want to stay in the next time I'm in Seattle. It's charming, historical and it's even recommended by my own magazine.
Jaime Deane books a hotel room in London, Canada through Priceline. But Priceline books a room in London, England, instead. It won't refund the hotel. Now what?
Amy Rossi brings one of the strangest cases the Travel Troubleshooter has ever mediated. It involves a dog bite, an erroneous booking and a $2,305 hotel bill.
Customers do the dumbest things.