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The 5 most common travel mistakes – and how to avoid them

The secrets to a hassle-free summer vacation seem simple enough: Keep a checklist. Read the rules, especially if you’re

The biggest complaint mistake you’ll ever make

If you have a gripe with a company — and let's face it, at some point, everyone has a gripe with a company — here's a cautionary tale about complaining.

The biggest mistake I ever made as a consumer

Somewhere in the attic of my old house in Key Largo, Fla., a reminder of my biggest consumer mistake ever is collecting dust. I've never told anyone about it. Until now.

A problem with your reservation? Maybe your travel agency should pay

When Jennifer Forbes and her husband checked in for a recent flight from Richmond to Freeport, Bahamas, they discovered that there are worse ways to start a vacation than having an invalid ticket.

B&B confirmed the wrong rate — do they have to honor the price?

The Pensione Nichols looks like the kind of bed and breakfast I'd want to stay in the next time I'm in Seattle. It's charming, historical and it's even recommended by my own magazine.

Hey, that’s the wrong London!

Jaime Deane books a hotel room in London, Canada through Priceline. But Priceline books a room in London, England, instead. It won't refund the hotel. Now what?

The strange case of the dog bite and the $2,305 hotel bill

Amy Rossi brings one of the strangest cases the Travel Troubleshooter has ever mediated. It involves a dog bite, an erroneous booking and a $2,305 hotel bill.
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