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100,000 miles, $194 and a one-week delay — and you offer this?

To fly from San Francisco to Paris last month, Kenneth Cook forked over 100,00 miles and paid a $194 fee 10 months before his scheduled flight. The routing wasn't ideal -- it sent him via Denver and Frankfurt, but for that, he was getting choice seats in the front of the plane.

A few miles short of elite status on United Airlines — now what?

No one likes to start the New Year on the wrong foot, especially if it means you'll be treated a little bit less special by your preferred airline. But that's exactly what Matin Nazir is facing.

Airline freezes passenger’s mileage account after “disturbing” number of complaints

For those of you who think a well-worded complaint is the fastest way to a free ticket, I have some bad news: The airlines are on to you. Consider what happened to George Yen. He found himself locked out of his United Airlines Mileage Plus account after he says the airline took issue with his frequent complaints.