What can a broken toilet teach you about customer service?

Sima/Shutterstock
Sima/Shutterstock

When Tanya Fernandez checked into room 323 at the Microtel Inn & Suites in Colorado Springs, Colo., recently, she was met with an unpleasant but fixable problem: a broken toilet.

Fernandez, a purchasing agent for a flooring company in Sanford, Fla., was in town for the weekend to visit her son, a cadet at the Air Force Academy, and knowing she’d be leaving soon to see him, she decided to give Microtel a chance to repair the bathroom fixture.

It didn’t.

“We came back Friday evening and the toilet was not fixed,” she remembers. “So my young adult children had to come to my room and also use the lobby bathroom.”
Continue reading…


Do I really have to pay for this chip on my hood?

1-chip on hood (bonnet)Do you see the chip on Peter Wade’s rental car? Neither do I. But that isn’t stopping Thrifty Car Rental from charging him $165 for damage to the Ford Focus he rented in Glasgow, Scotland.

“The damages were unreasonable,” he told me. “Even comical.”

Comical?

I’ll let him explain.
Continue reading…