MEXICO

A tourism insider changes his mind about Mexico

Mexico doesn’t need any more bad press. Between drug violence and natural disasters, it’s had enough, thanks very much.

All of which makes Dave Dudar’s story so difficult for him to tell — and for me to write.

Dudar has been a frequent visitor to Cancun since 1998. He’s also worked in the tourism industry as a former marketing official for Meet College Park Georgia, the convention and visitors bureau for the Georgia city that houses Hartsfield-Jackson Atlanta International Airport, as well as with Vail Resorts and United Airlines.

“This is the fourth time I have rented a car in this country in four years,” he told me.

It is probably the last.
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Should I visit Mexico?

I’m really excited to introduce a our newest columnist, Stuart Gustafson. His weekly feature, “Should I Cross That Line?” dovetails with his area of expertise: international travel. Gustafson spent his career in corporate sales at HP and today is an acclaimed novelist and sought-after public speaker. I can’t wait to see where he takes us next .

It’s the dead of winter. I bet you’re tired of the weather by now, and the prospect of six more weeks of cold. I know I am.

So where’s the easiest place to find a little warmth?
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I want a full refund for this Mexico vacation

Studioartz/Shutterstock
Studioartz/Shutterstock
Marnie Bute didn’t enjoy the Mexican getaway she booked through Sun Country Vacations. Actually, that may be an understatement. She hated it and she wants every penny refunded.

Normally, when someone asks for a full refund, it triggers a predictable amount of eye-rolling here in the office. It couldn’t have been that bad, we say to ourselves.

Then we read her story.

It begins with a frantic note to Sun Country on the day of Bute’s arrival at the Royal Decameron Los Cabos resort in San Jose Del Cabo.
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Help, my Mexican vacation rental pocketed my deposit!

Blue Orange/ShutterstockNancie Thomas had no reason to believe the owner of her vacation rental in Akumal, Mexico, would keep her $1,000 deposit. Her friends had rented the same house on three separate occasions, “and had a great experience each time,” she says.

Alas, the fourth time wasn’t a charm for Thomas.

Her first warning? The method of payment.

“We were surprised when the owner asked for a deposit check rather than credit card,” she recalls. “But we confirmed with our friends that they had always made the deposit by check.”

(Let me stop right here and say it: Always, always insist on paying by credit card. If Thomas had done that, we wouldn’t be having this conversation.)
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Who’s to blame for this timeshare disaster?

Alysta/Shutterstock
Alysta/Shutterstock
Consumer advocate William Leeper recently accepted a “Mission Impossible” case involving a questionable timeshare purchase in Mexico. What’s that? We had you at “timeshare”? But it gets worse. Much worse. I’ll let him explain.

Today’s timeshare story comes from reader Mark Golder and the timeshare he bought — or thought he bought — from Grand Solmar in Cabo San Lucas, Mexico.

I’ll let him pick up the story.
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