merger

Pull up a chair, grab some popcorn and watch this merger drama unfold

What can you do when a high-profile airline merger foils your travel plans and forces you to buy a last-minute airline ticket?

If you said, “Write the Great American Novel,” or “Laugh it off,” then meet Salim Bhabhrawala, today’s contestant who finds himself in the trenches of consumer advocacy.

Standard disclaimers: live case, missing details, but high entertainment value. And, let’s face it, isn’t that why you tune in every day?
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Is the American-US Airways merger delivering on its promises?

Atlantic/Shutterstock
Atlantic/Shutterstock
The new American Airlines — the product of last year’s controversial merger between American and US Airways — may only be a few months old, but that hasn’t stopped travelers from forming opinions about the world’s largest airline.

The carrier, based in Dallas, has made some noteworthy changes since it settled a lawsuit with the Justice Department in December, clearing the new American for takeoff. Among them: revising some of its frequent-flier benefits, small but important changes to the way it sells flights, and new ticket policies.

“Significant benefits for customers are already being delivered,” says American spokesman John McDonald.
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