The new American Airlines — the product of last year’s controversial merger between American and US Airways — may only be a few months old, but that hasn’t stopped travelers from forming opinions about the world’s largest airline.
The carrier, based in Dallas, has made some noteworthy changes since it settled a lawsuit with the Justice Department in December, clearing the new American for takeoff. Among them: revising some of its frequent-flier benefits, small but important changes to the way it sells flights, and new ticket policies.
“Significant benefits for customers are already being delivered,” says American spokesman John McDonald. Continue reading…
Any day now, the U.S. Department of Justice will approve the merger between American Airlines and US Airways.
Clearing the world’s largest airline for takeoff will benefit passengers and build a new, highly competitive supercarrier, according to most of the industry’s talking heads. If there’s a consensus among them, it’s that the government ought to rubber-stamp this corporate union quickly.
But the conventional wisdom is wrong. As much as I want to like the proposed “new” American — and I really do — I just can’t.
Passengers will probably pay more and get less. Cities are likely to lose airline service. Many airline employees might end up with pink slips. Continue reading…
In today’s episode of the Christopher Elliott Show I talk with Charlie Leocha of the Consumer Travel Alliance about how to deal with reservations that get lost. We also discuss the odds that the Justice Department will approve the American Airlines – US Airways merger.
The proposed merger between American Airlines and US Airways may not be a done deal, even if almost everyone is behaving as if it were.
Although the combination, which would create the world’s largest airline, has pushed back from the gate, it’s still not cleared for takeoff. That may be a good thing for air travelers.
Folding the two companies into a single $11 billion airline may make sense on Wall Street, but some folks on Main Street still don’t see the point. Asked whether they’d approve the corporate marriage in a recent online survey by the Consumer Travel Alliance (CTA), a Washington nonprofit organization that advocates for travelers, more than two-thirds of the respondents (68 percent) said that they’d deny the companies permission to hook up.
“From a passenger’s perspective, there’s no reason to let American and US Airways merge,” says Charlie Leocha, CTA’s director. “None at all.” Continue reading…
This morning’s big news — some observers have even called it “shocking” — is that discount carriers Southwest Airlines and AirTran Airways are headed to the altar in a $1.4 billion merger.
I’ve already received numerous questions about what this will mean for passengers. The answer? It’s a good news/bad news situation, probably.
But let’s begin with a short video (above) from earlier this year, when Southwest took aim at AirTran for its baggage fees. This was part of a series of commercials in which Southwest tweaked its bride-to-be. Funny, how things change. They must have known back then that a merger was a possibility. And yet … Continue reading…