Hey Marriott, where are my wheels?

Rick Magill’s recent trip didn’t end well. When he and his wife returned to the Miami Airport Marriott Hotel to […]

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    Sickened in Aruba – does this guest deserve a vacation re-do?

Sickened in Aruba – does this guest deserve a vacation re-do?

Joseph Gordon’s recent stay at the Aruba Marriott Resort & Stellaris Casino did not go as planned. Actually, that may […]

What does Marriott owe me for a reflagging nightmare?

When Donna Larkin booked a room at the Hotel Ashbourne Marriott near Dublin last year, she had no way of […]

How much is your stolen property worth? Who can say?

Theft happens. Even at a hotel with a sterling reputation, like Marriott.

Is this enough compensation? How much is that fat-finger mistake worth?

Gretchen Kenney thought the $232 a night rate at Marriott's Ko Olina Beach Club was pretty darned good, considering that Marriott's own website showed the same two-bedroom unit at $589 a night.

The Travel Troubleshooter: Help! I’ve been ‘walked’ to a motel

Karen Johnson gets some bad news from her hotel just before she checks in: There’s no room for her. Instead, she’s sent packing to an inferior motel, and when she complains, she’s mailed a form response. Now what?

The Travel Troubleshooter: Two extra kids equals a 200-euro surcharge?

Surprise! Marriott demands an extra 200 Euros when Hari Doraisamy and his family check into the Brussels Marriott. The reason? He’s traveling with two kids. Does he have to pay?