Alexandra Wensley's chances of getting American Airlines to cover her laundry bill were better than average.
Carla Stewart believes she's flying from Madrid to Cancun on Air Europa, and that her luggage fee is 60 Euros per bag. She's wrong on both counts, and has to spend 500 Euros to transport her luggage on another airline. Who is responsible?
Bill Marcolongo lost his hat when he was flying from Philadelphia to Anchorage last year. Or, more to the point, he thinks the TSA lost it.
Here's a decision most of us will have to make the next time we fly: Should we splurge for a "premium" seat in economy class -- an aisle or a window seat -- or leave it to chance, and possibly end up in a middle seat?
Anne Newman's holiday cruise from Baltimore to the Bahamas on the Carnival Pride got off to the worst start possible when two members of her party -- her brother and father -- were left standing at the dock because of a paperwork problem.
Luggage fees are a quick and relatively easy way for an airline to make money, but the European discount airlines have turned it into an artform. If your carry-on tips the scale a few grams over the limit, the price of your air transportation can routinely double, thanks to their punitive and arbitrary baggage surcharges.
Like many air travelers who are wary of having their luggage pilfered, Bobby Caldwell took every step he could to protect his property on a recent flight from Albuquerque, N.M., to Chicago. He packed his belonging in sturdy suitcases and secured them with TSA-approved locks.