LUGGAGE

If you’re in Zone 5, here’s why you should pack light

Africa Studio/Shutterstock
Africa Studio/Shutterstock
Next time you find yourself with a boarding pass that says Zone 5 or Group “C,” or whatever designation your airline uses to say you’re the last to board, please remember this story.

It comes to us by way of Kathleen Colduvell and her boyfriend, David Dimm. A few weeks ago, they were flying from Philadelphia to Tampa on US Airways.

“We were only going for the weekend, so we each had one cabin-approved carry on,” says Colduvell.

Alas, halfway through the boarding process, a gate agent announced that the overhead bins were completely full. By the way, there’s a good reason for that: Passengers carry more onboard now in an effort to avoid the $25 fee for the first checked bag. Also, they don’t want the airline to lose their luggage.
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Should I have been charged extra for my checked luggage?

Question: I traveled to Europe on a codeshare flight between Delta Air Lines and KLM. Before I left the United States, I carefully checked the size and weight restrictions for my two bags on both the Delta and KLM websites, because I’m an artist and I needed to take rolls of paper with me. I made sure my bags complied.

The trip from Portland, Ore., to Copenhagen, Denmark went off without a hitch; I paid $50 to check a second bag. However, on the flight from Toulouse, France, to Portland, Ore., I had to pay 200 Euros for the second bag. When the gate agent saw my second bag, she declared it “too long,” she never measured it. Although the flight was on KLM, the airport staff worked for Air France. There was no KLM or Delta presence that I could find in that airport.
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Their luggage went missing, but does anyone know why?

By all accounts, Maddy and Phil Handler liked their October cruise on the Riviera, one of the new mid-size ships in Oceania’s fleet. There was just the matter of the Handler’s luggage — and reams of correspondence between the couple and a vice president at the cruise line, bickering about what happened to it.

The cruise line claims another passenger inadvertently took the Handler’s suitcase and that it tried to help them retrieve it. But these passengers are unhappy with the way in which their claim has been handled, and they want answers about their missing luggage. They want me to step in and get a clear explanation from Oceania.
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Spirit’s Baldanza: “We don’t force customers to pay for services they don’t want or need”

Spirit's Ben Baldanza. / Photo courtesy Spirit.
Spirit Airlines is at it again — first denying a dying war veteran a ticket refund, then announcing it would raise its fee for carrying a bag on its flight to $100. Passengers are outraged. A Facebook petition to boycott the carrier is gaining momentum.

At a time like this, I like to hand the mike over to Ben Baldanza, the airline’s CEO. I did this morning, but his handlers said he couldn’t answer my questions by phone. Here’s a transcript of our awkward email interview.
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