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    American Airlines left my luggage in the rain but won’t cover damage

American Airlines left my luggage in the rain but won’t cover damage

Alexandra Wensley's chances of getting American Airlines to cover her laundry bill were better than average.

If luggage fees are wrong, who pays?

Carla Stewart believes she's flying from Madrid to Cancun on Air Europa, and that her luggage fee is 60 Euros per bag. She's wrong on both counts, and has to spend 500 Euros to transport her luggage on another airline. Who is responsible?

TSA lost my hat — how do I get it back?

Bill Marcolongo lost his hat when he was flying from Philadelphia to Anchorage last year. Or, more to the point, he thinks the TSA lost it.

When revenue-hungry airlines play “chicken” with passengers

Here's a decision most of us will have to make the next time we fly: Should we splurge for a "premium" seat in economy class -- an aisle or a window seat -- or leave it to chance, and possibly end up in a middle seat?

Their passports sailed to the Bahamas, but they didn’t

Anne Newman's holiday cruise from Baltimore to the Bahamas on the Carnival Pride got off to the worst start possible when two members of her party -- her brother and father -- were left standing at the dock because of a paperwork problem.

Are Air Berlin’s luggage scales a “scam”?

Luggage fees are a quick and relatively easy way for an airline to make money, but the European discount airlines have turned it into an artform. If your carry-on tips the scale a few grams over the limit, the price of your air transportation can routinely double, thanks to their punitive and arbitrary baggage surcharges.

Do you still have receipts for that TSA-approved lock?

Like many air travelers who are wary of having their luggage pilfered, Bobby Caldwell took every step he could to protect his property on a recent flight from Albuquerque, N.M., to Chicago. He packed his belonging in sturdy suitcases and secured them with TSA-approved locks.