Quantcast

Are travelers giving up on loyalty programs?

It’s finally happening.

The world’s most useless frequent flier programs revealed

Airline frequent-flier programs may be useless, but some are more useless than others.

  • withGod / Shutterstock.com
    Permalink withGod / Shutterstock.comGallery

    You’re not so special! The hidden messages of the airline industry

You’re not so special! The hidden messages of the airline industry

Sometimes, airlines reveal their true feelings about you with a simple word or phrase.

A lifetime of loyalty, erased in a second

Loyalty. It ain't what it used to be.

What to do when your airline betrays you

To call Ron Giancoli a loyal US Airways customer might be something of an understatement. A sales manager from West Chester, Pa., he's flown on the airline — which recently merged with American Airlines — almost exclusively for the last three decades.

It’s the end of the airline industry as we know it

There are no more travel companies.

How to stop the customer service apocalypse of 2014

When you spend most of your waking hours advocating for consumers, it's easy to lose your sense of perspective. Complaints pour in, often hundreds per day. I can't help but feel like the customer-service apocalypse is imminent.