It’s finally happening.
Airline frequent-flier programs may be useless, but some are more useless than others.
Sometimes, airlines reveal their true feelings about you with a simple word or phrase.
Loyalty. It ain't what it used to be.
To call Ron Giancoli a loyal US Airways customer might be something of an understatement. A sales manager from West Chester, Pa., he's flown on the airline — which recently merged with American Airlines — almost exclusively for the last three decades.
There are no more travel companies.
When you spend most of your waking hours advocating for consumers, it's easy to lose your sense of perspective. Complaints pour in, often hundreds per day. I can't help but feel like the customer-service apocalypse is imminent.