Deborah Bouchette researches the luggage rules for an upcoming flight, but is surprised by a 200 Euro fee to check her bag, anyway. Her airline says she should get a refund -- so why isn't she?
If you're an airline apologist, you'll probably answer Angelina Bellamy's question reflexively, if not dismissively.
Barbara Hilliard's dogs didn't make their KLM flight from Nuremberg, Germany, to Dallas via Amsterdam. Neither did she.
Ted Oehlerking's flight from Bremen, German, to Seattle, via Amsterdam was canceled all the way down the line. Although his airline, KLM, put him on the next available flight and upgraded him, it didn't offer him any financial compensation for the delays.