When Kara van Wyk’s airline charges her in euros instead of dollars, her airfare bill takes off. Can her tickets be saved?
John Dunlop’s daughter, Francine, was supposed to fly from Copenhagen to Washington with her four children, including six-month old twins, last Friday. All by herself.
Talk about an impossible trip.
But then KLM made it even more impossible when it denied her boarding four times.
“A tough but doable trip has turned into a nightmare,” says Dunlop, a foreign service officer stationed in Iraq.
Next time you fly, keep your boarding pass. Especially if you collect frequent flier miles. And especially if your airline is playing the codeshare game.
John Hamilton wishes he had. He’s a member of Flying Blue, the loyalty program operated by Air France and KLM. He recently flew on Delta Air Lines, an Air France codeshare partner, and expected to get Flying Blue credit.