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Should I have been charged extra for my checked luggage?

Deborah Bouchette researches the luggage rules for an upcoming flight, but is surprised by a 200 Euro fee to check her bag, anyway. Her airline says she should get a refund -- so why isn't she?

Did KLM lie about her ticket refund?

If you're an airline apologist, you'll probably answer Angelina Bellamy's question reflexively, if not dismissively.

Is this enough compensation? A partial refund for my dogless flight

Barbara Hilliard's dogs didn't make their KLM flight from Nuremberg, Germany, to Dallas via Amsterdam. Neither did she.

Is this enough compensation? A $150 voucher for denied boarding in Bremen

Ted Oehlerking's flight from Bremen, German, to Seattle, via Amsterdam was canceled all the way down the line. Although his airline, KLM, put him on the next available flight and upgraded him, it didn't offer him any financial compensation for the delays.

Never trash your boarding pass — here’s why

Next time you fly, keep your boarding pass. Especially if you collect frequent flier miles. And especially if your airline is playing the codeshare game.
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