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The 6 best online travel agencies of 2013

In this year’s best online travel agency category, it was yet another close vote. Travelocity and Kayak were tied until […]

Customer service lessons learned from a summer of travel

It's the little things that matter.

Can this trip be saved? The guest canceled — so who covers the refund?

Suzanne Cohen runs the Santa Barbara Adventure Company, a tour operator that offers kayaking trips in California's rugged but breathtakingly beautiful Channel Islands National Park (no, that's not hyperbole; check out our coverage from last year if you don't believe me).