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Help, my Cardcash gift card is bogus!

Veronica Wittmann buys a $100 gift certificate through a company called Cardcash. Then the money disappears. What happened?

Hey JetBlue, that’s no way to start a cruise!

Michele Kelly’s recent Alaska cruise got off to a bad start, and she blames JetBlue Airways for it. First,

Has JetBlue changed its stripes?

Jennifer Devereaux is no longer angry at JetBlue Airways for what happened to her 3-year-old daughter, Summer, on a flight […]

JetBlue and the case of the full barf bag

If you’ve ever flown on JetBlue, you know that everyone pitches in to clean the plane after the flight.

What to do about the travel industry’s timeout clauses

A casual observer might have thought that Anthony LaMesa was booking a last-minute JetBlue Airways ticket from New York to Cancun, Mexico, on a whim, perhaps to escape the frigid winter weather.
  • Happy holidays? JetBlue slams grieving grandson with booking fee, walk-up fare
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    Happy holidays? JetBlue slams grieving grandson with booking fee, walk-up fare

Happy holidays? JetBlue slams grieving grandson with booking fee, walk-up fare

If an airline tells you it offers a more humane way to travel, should you hold it to that promise?

An inconvenient truth about loyalty programs

Maybe it's time to rethink what we mean by "loyalty." Maybe real loyalty, like trust, must be earned — not coerced or bought.