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What to do about the travel industry’s timeout clauses

A casual observer might have thought that Anthony LaMesa was booking a last-minute JetBlue Airways ticket from New York to Cancun, Mexico, on a whim, perhaps to escape the frigid winter weather.
  • Happy holidays? JetBlue slams grieving grandson with booking fee, walk-up fare
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    Happy holidays? JetBlue slams grieving grandson with booking fee, walk-up fare

Happy holidays? JetBlue slams grieving grandson with booking fee, walk-up fare

If an airline tells you it offers a more humane way to travel, should you hold it to that promise?

An inconvenient truth about loyalty programs

Maybe it's time to rethink what we mean by "loyalty." Maybe real loyalty, like trust, must be earned — not coerced or bought.

Is JetBlue scaring passengers into buying travel insurance?

If you're a frequent flier, maybe you've already been roughed up by an airline, rhetorically speaking. I try to stay away from planes myself. I fly very infrequently and I book airline tickets even less.

Oh no! JetBlue breaks guitars, too?

Add the word "breaks guitars" after any company, and everyone knows exactly what you're talking about.

When do JetBlue’s vouchers expire? Whenever it says they do

JetBlue is one of only a few airlines that issues flight vouchers when a fare drops after you book it, […]

Does JetBlue owe her anything for amorous passenger incident?

To say that Cristi Mitchell felt uncomfortable on a recent JetBlue Airways flight from Phoenix to Boston might be something […]