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Is the travel industry thinking small or just being small-minded?

True story: US Airways, which has been in the news this week for announcing it will add first class service to its smallest planes, sent frequent flier Margery Wilson the following apology late yesterday.

Need an airline ticket? Surprisingly, “meta” search is where most travelers start

Conventional wisdom says most airfare searches start at an online travel agency or airline website. But the conventional wisdom could be wrong.
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