What to do when you fall for a fake star

Fiona Lau contacted me in a panic a few days ago. She’d booked a “three-star” hotel through Hotwire, which doesn’t reveal the name of the property until you’ve paid for a non-refundable reservation by credit card. She ended up at a Clarion Hotel property in Pennsylvania she didn’t expect — or want.

“I looked at the picture from the official Clarion website, and the hotel doesn’t just look old, the family suite picture that they displayed is showing an extremely old room with patches on the wall,” she says.
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Hey, that’s no four-star hotel!

Question: I recently booked a hotel in Prague through Expedia. While perusing the hotels online, I saw an advertisement for an unpublished rate hotel. I clicked the advertisement and was presented with three four-star hotels from which to choose.
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