Quantcast

What to do when you fall for a fake star

Fiona Lau contacted me in a panic a few days ago. She’d booked a “three-star” hotel through Hotwire, which doesn’t reveal the name of the property until you’ve paid for a non-refundable reservation by credit card. She ended up at a Clarion Hotel property in Pennsylvania she didn’t expect -- or want.

Hey, that’s no four-star hotel!

Albert Muick books a four-star hotel through Expedia in Prague. Turns out, it's just a three-star property. When he asks for a refund, he's sent a series of form letters. What now?
Open Popup
  • shutterstock_146092208

    Don’t wait to get help!

    You never know when you’ll need an advocate. So sign up for Elliott’s E-Mail, my weekly newsletter, which will tell you how to be a smarter consumer, avoid scams and swindles, and contains the most insightful commentary online.





    Already subscribed? Just click the “x” and this pop-up will disappear for the rest of your visit.