As any new parent knows, air travel with young kids isn’t always easy. But few experiences come close to the Suelings’ Thanksgiving flight from Westchester County to Atlanta on Delta Air Lines.
After the family boarded, their children, ages 3 and 1 1/2, began “crying, screaming and hitting,” according to Christopher Sueling. His wife, Melissa, tried to calm her baby by nursing her, but it didn’t work.
“The flight attendants were just standing there, looking pissed off,” he says.
The jet taxied out to the runway, but then stopped and returned to the gate. The Suelings were told to get off the plane and that they needed to write to Delta if they wanted their money back. They even took a snapshot (see image, above) to document their ejection.
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Joshua Davis and his family were looking forward to a weeklong vacation in Cancun. They were not planning to pay twice for their airline tickets, or to be on the receiving end of a frustrating form letter from Delta Air Lines, which cast a long shadow over their family getaway.