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Sacré Coeur! This isn’t the hotel I booked

When it comes to Hotwire, you know the drill: You book an unnamed hotel in a vaguely-defined neighborhood in exchange for a steep discount. But the reservation is nonrefundable.

Missed my hotel reservation by a month – do I still have to pay?

Elise Chon's reservation is off by a month - an error made by a travel agent. Does she still have to pay for the hotel stay she missed?

My ticket credit is gone — can you help me get it back?

Velta Mahon’s airline ticket credit is gone and she says it’s Hotwire’s fault. Is there any hope of a refund?

Help, my Hotwire hotel was a construction zone

To say Michael Weaver was unhappy about the hotel he booked through Hotwire recently might be an understatement. He paid for a 4.5-star hotel in South Beach, but instead checked into a construction site.

The 6 best online travel agencies of 2013

In this year’s best online travel agency category, it was yet another close vote. Travelocity and Kayak were tied until […]

No ‘super’ savings on my Las Vegas strip hotel

Jerome Garcia's Hotwire hotel room is in the wrong place and overpriced. But did the online travel agency do anything wrong -- and does he deserve a refund?

What to do when you fall for a fake star

Fiona Lau contacted me in a panic a few days ago. She’d booked a “three-star” hotel through Hotwire, which doesn’t reveal the name of the property until you’ve paid for a non-refundable reservation by credit card. She ended up at a Clarion Hotel property in Pennsylvania she didn’t expect -- or want.