Missed my hotel reservation by a month – do I still have to pay?

Brian Jackson/Shutterstock
Brian Jackson/Shutterstock
Elise Chon’s reservation is off by a month – an error made by a travel agent. Does she still have to pay for the hotel stay she missed?

Question: I made a reservation for two rooms at Cedar Breaks Lodge in Brian Head, Utah, for our family vacation during Christmas break. I made the booking by phone through Hotels.com.

I received a confirmation email, but I didn’t check the dates. I failed to notice the reservation was for November, not December.
Today I received an email from Hotels.com asking about my “recent” stay at Cedar Breaks.

Suspecting an error has been made, I checked my emails and realized I did not catch the mistake. I called Hotels.com and requested the recording of our phone conversation, and they declined and did not help me.
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My ticket credit is gone — can you help me get it back?

Razlomov/Shutterstock
Razlomov/Shutterstock

Velta Mahon’s airline ticket credit is gone and she says it’s Hotwire’s fault. Is there any hope of a refund?

Question: I need your help resolving a situation that I have with Hotwire. A little over a year ago I booked a flight from Baltimore to Orlando, but canceled because of a hurricane.

Before I canceled, I called Hotwire and told them that I was concerned about the weather and afraid to travel at that time. A representative told me to contact Allianz, the company through which I had insured my tickets.

An Allianz representative led me to believe that I might be able to receive a refund, and suggested I call Hotwire to cancel my ticket, which I did. When I requested a refund, Allianz denied me and referred me to Hotwire. Hotwire denied me and said I had a ticket credit, and referred me to the airline. The airline just referred me back to Hotwire. Continue reading…


Help, my Hotwire hotel was a construction zone

Photo courtesy Michael Weaver
Photo courtesy Michael Weaver
To say Michael Weaver was unhappy about the hotel he booked through Hotwire recently might be an understatement. He paid for a 4.5-star hotel in South Beach, but instead checked into a construction site.

For those of you just joining us, Hotwire lets you book a type of hotel in a general geographic location, and only reveals the name of the property after you’ve paid for a nonrefundable reservation.

After Weaver made his booking, he found out he’d be staying at The Perry South Beach.
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