HOTWIRE

Missed my hotel reservation by a month – do I still have to pay?

Brian Jackson/Shutterstock
Brian Jackson/Shutterstock
Elise Chon’s reservation is off by a month – an error made by a travel agent. Does she still have to pay for the hotel stay she missed?

Question: I made a reservation for two rooms at Cedar Breaks Lodge in Brian Head, Utah, for our family vacation during Christmas break. I made the booking by phone through Hotels.com.

I received a confirmation email, but I didn’t check the dates. I failed to notice the reservation was for November, not December.
Today I received an email from Hotels.com asking about my “recent” stay at Cedar Breaks.

Suspecting an error has been made, I checked my emails and realized I did not catch the mistake. I called Hotels.com and requested the recording of our phone conversation, and they declined and did not help me.
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