When it comes to Hotwire, you know the drill: You book an unnamed hotel in a vaguely-defined neighborhood in exchange for a steep discount. But the reservation is nonrefundable.
Elise Chon's reservation is off by a month - an error made by a travel agent. Does she still have to pay for the hotel stay she missed?
Velta Mahon’s airline ticket credit is gone and she says it’s Hotwire’s fault. Is there any hope of a refund?
To say Michael Weaver was unhappy about the hotel he booked through Hotwire recently might be an understatement. He paid for a 4.5-star hotel in South Beach, but instead checked into a construction site.
In this year’s best online travel agency category, it was yet another close vote. Travelocity and Kayak were tied until […]
Jerome Garcia's Hotwire hotel room is in the wrong place and overpriced. But did the online travel agency do anything wrong -- and does he deserve a refund?
Fiona Lau contacted me in a panic a few days ago. She’d booked a “three-star” hotel through Hotwire, which doesn’t reveal the name of the property until you’ve paid for a non-refundable reservation by credit card. She ended up at a Clarion Hotel property in Pennsylvania she didn’t expect -- or want.