When Judi McManigal arrives at her hotel in Paris, she discovers she doesn't have a reservation. Her online travel agency won't help her. Is she stuck with the bill?
Gladys Martin’s hotel room is uninhabitable, but the property wants to charge her for it, anyway. Is there any way to undo this mistake?
Question: We booked a ten-day vacation package in Cancun, Mexico through Hotels.com that included air, hotel and a rental car. […]
Renee Fasanella's son is booked at a water park for spring break. Problem is, none of the pools are open. Why didn't anyone mention that, and can he get his money back?
When Steve Broman tries to check in to his hotel, he finds that it's closed for the season. Now Hotels.com won't give him a refund until it can confirm the hotel is closed. How long should he have to wait?
Although Anthony Braxton cancels his hotel more than 24 hours before he checks in, the property charges a one-night penalty, anyway. Can't Hotels.com help him get a refund?
When Carol Pulido tried to check in to the Puerto De Luna Hotel in Puerto Vallarta, Mexico, a few months ago, she got some bad news.