Hotels.com left me in Paris sans hotel

When Judi McManigal arrives at her hotel in Paris, she discovers she doesn't have a reservation. Her online travel agency won't help her. Is she stuck with the bill?

Can I get a refund for my stay at the No-Tell Motel?

Gladys Martin’s hotel room is uninhabitable, but the property wants to charge her for it, anyway. Is there any way to undo this mistake?

An extra $55 for taxes on my pre-paid car rental? Seriously?

Question: We booked a ten-day vacation package in Cancun, Mexico through Hotels.com that included air, hotel and a rental car. […]

But no one told me the pool was closed!

Renee Fasanella's son is booked at a water park for spring break. Problem is, none of the pools are open. Why didn't anyone mention that, and can he get his money back?

Hang on — are you sure your hotel’s closed for the season?

When Steve Broman tries to check in to his hotel, he finds that it's closed for the season. Now Hotels.com won't give him a refund until it can confirm the hotel is closed. How long should he have to wait?

Why is my hotel dragging its feet on a refund?

Although Anthony Braxton cancels his hotel more than 24 hours before he checks in, the property charges a one-night penalty, anyway. Can't Hotels.com help him get a refund?

Can this trip be saved? Charged $281 for three nights I never used

When Carol Pulido tried to check in to the Puerto De Luna Hotel in Puerto Vallarta, Mexico, a few months ago, she got some bad news.