No ‘super’ savings on my Las Vegas strip hotel
Jerome Garcia’s Hotwire hotel room is in the wrong place and overpriced. But did the online travel agency do anything wrong — and does he deserve a refund?
HOTEL
Why won’t RIU extend my hotel voucher?
When Dave Mootz checked into the RIU Playacar two years ago, he was greeted by trucks and construction workers where there should have been a quiet beach. The area was undergoing a much-needed beach restoration project — during his much-needed Mexico vacation.
Are hidden hotel fees about to check out?
After Jane Hatch selected the room rate she wanted at the West Street Hotel in Bar Harbor, Maine, the hotel Web site delivered an unpleasant surprise on the next screen: The quoted price hadn’t included a $25-per-day “resort and club fee” that gave Hatch access to the hotel pool, hot tub and fitness center — whether she wanted it or not.
Are “unpublished” hotel reservations too hard to cancel?
Derek Ho’s Expedia booking goes sideways, and he needs help. Can this trip be saved?
But no one told me the pool was closed!
Renee Fasanella’s son is booked at a water park for spring break. Problem is, none of the pools are open. Why didn’t anyone mention that, and can he get his money back?
What should I do about this $50 phone bill?
Tyson Howard has to pay a $50 phone bill at his hotel. But wait — aren’t long-distance calls “free”? Well, kinda.
A $500 fee for being American and other absurd hotel surcharges
Nick Pilolla thought he’d made a reservation at the Renaissance Aruba Beach Resort & Casino through Otel.com, a European travel website.
Hang on — are you sure your hotel’s closed for the season?
When Steve Broman tries to check in to his hotel, he finds that it’s closed for the season. Now Hotels.com won’t give him a refund until it can confirm the hotel is closed. How long should he have to wait?
New tipping traps you need to know about now
When it comes to tipping, beware of the words: “for your convenience.”
Unnatural disaster: What to do when your hotel doesn’t have room
The deadly storms that left large swaths of the East Coast without power just before the Fourth of July holiday provided an uncomfortable lesson to hotel guests like Ken White: Always call to confirm your reservation — especially when the place you’re visiting is reeling from a natural disaster.