Quantcast

What are your rights as a hotel guest?

If you're staying at a hotel, your rights are spelled out in your state's lodging laws and in the property's terms and conditions. But don't lean on those for better customer service. I explain what to do.

Please cancel my nonrefundable hotel room, Priceline

Tami Alloway needs to cancel her hotel stay because of "extenuating" personal circumstances. Just one problem: the reservations are non-refundable.

How to fix your hotel reservation problem

Here are the top three hotel reservation problems -- and how to make them go away.

You deserve a refund for those junk fees

What if they had to give it all back?

Why travel companies should spy on you

It's probably a matter of weeks, if not days, before yet another round of troubling National Security Agency leak stories hit the news.

Help! My hotel is being renovated – and my vacation just got a lot more expensive

When her hotel is sold unexpectedly, it throws Miriam Ingber's vacation plans in turmoil. Who should help her fix this problem?

Almost lost my eye in Mykonos

Watch where you're going.