If you're staying at a hotel, your rights are spelled out in your state's lodging laws and in the property's terms and conditions. But don't lean on those for better customer service. I explain what to do.
Tami Alloway needs to cancel her hotel stay because of "extenuating" personal circumstances. Just one problem: the reservations are non-refundable.
Here are the top three hotel reservation problems -- and how to make them go away.
What if they had to give it all back?
It's probably a matter of weeks, if not days, before yet another round of troubling National Security Agency leak stories hit the news.
When her hotel is sold unexpectedly, it throws Miriam Ingber's vacation plans in turmoil. Who should help her fix this problem?
Watch where you're going.