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Help! My vacation package is missing a hotel

After her hotel closes for renovations, Amber Sharma's vacation package seems to fall apart. Now the online agency she bought it with won't help her fix it.

The biggest complaint mistake you’ll ever make

If you have a gripe with a company — and let's face it, at some point, everyone has a gripe with a company — here's a cautionary tale about complaining.

What are the biggest hotel “gotchas”?

Here are three ways you could get broadsided with unexpected fees on your next hotel visit. Know them before

Are hotel resort fees on their way out the door?

Even though the Doubletree San Juan isn't really a resort, it still charged Cheryl Nygaard an 18% per night resort fee on her recent visit to Puerto Rico.

When do you check out of your hotel early?

Sometimes, your hotel visit gets cut short by unexpected circumstances. Here's when you should consider calling it a day.

What are your rights as a hotel guest?

If you're staying at a hotel, your rights are spelled out in your state's lodging laws and in the property's terms and conditions. But don't lean on those for better customer service. I explain what to do.

Please cancel my nonrefundable hotel room, Priceline

Tami Alloway needs to cancel her hotel stay because of "extenuating" personal circumstances. Just one problem: the reservations are non-refundable.
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