Watch where you're going.
For just $89 a night, the all-suite hotel in Killeen, Tex., promised Steven Hoybook and his family "European-style luxury" - an offer that seemed too good to pass up.
After Eric Kodish finished making his reservation at the Sheraton Princess Kaiulani in Honolulu's Waikiki Beach for the upcoming Christmas holiday, he tried to tie up one loose end: ensuring the two rooms he'd booked for his family were connected.
Elise Chon's reservation is off by a month - an error made by a travel agent. Does she still have to pay for the hotel stay she missed?
Ken Middleton and his girlfriend were flying back to the mainland after enjoying a vacation in Hawaii. At least, they were supposed to be. But their US Airways flight was canceled because of a mechanical problem and they were rebooked on a flight 24 hours later.
It's been five short years since the airline industry, led by an ailing American Airlines, quietly stripped the ability to check your first bag at no extra cost from the price of an airline ticket — an act given the antiseptic name "unbundling."
Seth Elsen receives a mysterious $250 charge on his credit card after staying at a La Quinta hotel. Now the property’s general manager is hiding from him, he says. Can he get a refund?