You break it, you pay for it. Unless you’re traveling. If they break it, you pay for it, too.
When Cecilia Dobrin’s flight is changed by her airline, she has to spend the night in New York. Does the […]
Incredible customer service and travel used to be more or less synonymous. Not anymore.
Elsa Chung’s Hotwire booking goes “awry” after her promo code doesn’t work and the hotel isn’t what she expected. What […]
Thinking of becoming a frequent flier or frequent stayer? Here’s what you need to know before you do.
You don’t have to be an expert on photographic evidence to take snapshots of your rental car before you drive […]