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Maybe your travel standards are too low

Incredible customer service and travel used to be more or less synonymous. Not anymore.

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    What to do when things go “awry” with your Hotwire booking

What to do when things go “awry” with your Hotwire booking

Elsa Chung’s Hotwire booking goes “awry” after her promo code doesn’t work and the hotel isn’t what she expected. What […]

Should I participate in a travel loyalty program?

Thinking of becoming a frequent flier or frequent stayer? Here’s what you need to know before you do.

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    When you’re traveling, a picture can be worth a thousand dollars

When you’re traveling, a picture can be worth a thousand dollars

You don’t have to be an expert on photographic evidence to take snapshots of your rental car before you drive […]

The travel industry cracks down on smokers

Landra Osmus doesn’t smoke. So when she checked out of the Comfort Suites at Sabino Canyon in Tucson, Ariz., recently, […]

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    What to do about that nonrefundable refundable hotel rate in Paris

What to do about that nonrefundable refundable hotel rate in Paris

Something tells me Fatima from the front desk of the Hôtel du Triangle d’Or wants me to mind my own […]

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    Does she deserve a full refund for a hotel room she stayed in?

Does she deserve a full refund for a hotel room she stayed in?

When the Glenmoriston Town House, in Inverness, Scotland, gave Andrea McEwen the keys to the wrong hotel room, her first […]

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