It has been one of the most unquestioned pieces of travel advice since the first WiFi hotspot flickered to life […]
If you think the airline industry doesn’t do anything right, think again.
When it comes to Hotwire, you know the drill: You book an unnamed hotel in a vaguely-defined neighborhood in exchange for a steep discount. But the reservation is nonrefundable.
Ifti Qadir's case against the Royal San Marco & Suites Hotel and Orbitz seemed like a slam-dunk when it crossed my desk recently. He'd paid $1,307 for two rooms, for a total of three nights.
After her hotel closes for renovations, Amber Sharma's vacation package seems to fall apart. Now the online agency she bought it with won't help her fix it.
If you have a gripe with a company — and let's face it, at some point, everyone has a gripe with a company — here's a cautionary tale about complaining.