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Charged an extra $400 for a vacation I can’t take
41 comments
HOSPITAL
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Are cruise lines “dumping” their sick passengers?
Fred and Connie Claussen’s honeymoon cruise on Royal Caribbean’s Serenade of the Seas ended on a tragic note. During the voyage, Fred suffered a massive heart attack. The Serenade’s medical staff treated him and then diverted the ship to St. Kitts, where he was transferred to a hospital.
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112 comments
Airline tells hospitalized passenger “people pretend to be sick all the time”
When Rela Geffen was hospitalized after suffering from congestive heart failure recently, she assumed her airline would take care of her. She was in Georgia on a business trip, but she’d paid an extra $19 for trip interruption insurance on her US Airways tickets.
And this is one of those times when I’m happy to say that the insurance came through for her. US Airways charged her a $125 change fee and a fare difference to fly back to Philadelphia a few days after her originally-scheduled flight, plus a $25 fee for making the change by phone, and her insurance picked up the tab.
“They were great and paid the $325 promptly after I returned home,” she says.
But that wasn’t the problem.
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54 comments
Case dismissed: Grounded by my doctor — could you refund my ticket?
Basili Alukos spent almost a month in the hospital this summer and his doctor told him he couldn’t fly. He had several trips planned, including one on Spirit Airlines.
Could Spirit refund his nonrefundable ticket if he showed it proof that he was sick?
Now before you say, “Of course not!” consider what would happen if the roles were reversed. If a Spirit flight couldn’t operate because a crewmember got sick, and there were no available flights for Alukos, the airline couldn’t just keep his money.
So there are exceptions to every rule.
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103 comments
