Can someone please help save Viviane Tran’s honeymoon?

Viviane Tran and her husband are flying from Washington to Tokyo on US Airways for their honeymoon in April. They’ve scraped together 240,000 Dividend Miles for the occasion to splurge for first-class seats.

And then they received the email. The one saying their flight schedule had changed. The one that threatens to destroy their carefully-planned postnuptial vacation. And they need your help fixing it — now.
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Missed their honeymoon, but whose fault is it?

shutterstock_130173155From time to time, a case crosses my desk that leaves me a little cross-eyed. Melissa Davenport’s does all that, and more.

Let’s get a few things out of the way: There’s a lot about this honeymoon-gone-wrong story that we don’t know. I’m relying on you to help me figure which missing pieces we need to collect – and ultimately, if this case is even fixable.

But based on what Davenport says happened to her daughter Amanda and her new husband, Dan, I think it’s remarkable that they’re still married.

The couple had been planning their honeymoon for a while. But life got in the way of their big vacation. The first winter after they were married, they couldn’t get away because they were still in college; the second winter, Amanda was serving in Afghanistan.

“So you can imagine the anticipation and excitement when it was finally time for them to go,” says Davenport’s mom.
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My honeymoon photos are ruined — thanks a lot, Target!

Alexey Laputin/Shutterstock
Question: I attempted to exchange a camera we purchased for our honeymoon, which turned out to be defective and ruined all of our honeymoon photos. We were told that because the camera had been on sale, and the item has since returned to its regular price that we would need to pay an additional $100 to exchange the defective item with the exact same model.

The guest services representative, loss prevention person and the team leader (who continuously told us she was the store manager) were extremely rude and condescending while informing us of this fact.
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A Sandals Caribbean honeymoon that makes her wish she’d eloped

Nicholas and Katherine Welch didn’t have a good honeymoon. Actually, that may be something of an understatement. It was dreadful.

The Welches thought they’d done everything right. They visited St. Lucia, which is one of the most popular honeymoon destinations in the Caribbean. It’s also a gorgeous island. And they booked through a reputable all-inclusive resort, Sandals.

“We had a horrible experience that will remain with us for our whole lives,” Katherine Welch wrote to me. “Please help us.”
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Can this trip be saved? “It feels like we are being ripped off”

Heather Lockridge and her husband thought they would be checking into the honeymoon suite at the Ocean Maya Royal in Cancun, an all-inclusive beachfront resort described as the embodiment of “exotic serenity.” After all, it was their honeymoon.

Instead, they were greeted with some bad news when they arrived: The suites were all occupied and they’d be downgraded into a smaller ocean view room. And serenity? Forget it. Trying to recover the cost difference between the suite and their room was anything but easy.

“It feels like we are being ripped off,” she told me. (Please see an update from Apple Vacations at the end of this post.)
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Is this enough compensation? A voucher for a “completely forgettable” honeymoon

We’ve had plenty of “honeymoon from hell” stories on this site, and they never get old. So let’s hear from Ben Barnhart, who just returned from his post-nuptial vacation at the Riu Guanacaste in Costa Rica.

Just to set your expectations, the Riu describes itself as a “five star” property with “a superb range of leisure possibilities, the hotel offers five modern, fully-equipped conference rooms, and fine restaurants.”

It look like a nice place for a honeymoon. That’s exactly what Barnhart thought when he booked it through his travel agent and Funjet Vacations.

It wasn’t.
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Can this honeymoon be saved? Help, they closed my resort in Fiji

Careful readers of this feature have probably figured out by now that it’s loosely based on the Ladies’ Home Journal column, Can This Marriage Be Saved?. We haven’t saved any marriages here — yet. But this week’s case may come the closest.

Meet Caroline Majsak, who is planning her honeymoon in Fiji. After months of research, she settled on Namale Plantation Resort, a gorgeous property that looks like it’s right off the cover of Architectural Digest. (As a matter of fact, it is.)

But then, only a few weeks before her trip, she was hit with “terrible news.” I’ll let her explain.
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Is this enough compensation? Missed honeymoon cruise because of paperwork problem

Becky and David Hovis’ honeymoon cruise on Carnival never happened. And it never will, probably.

Why not? When they booked their cruise directly through the company back in 2009, they were told she only needed a photo ID to board. Not true.

Here’s her recollection of her conversation with the Carnival agent:

I specifically asked if we needed a passport. She said no, just a photo ID. She left out the birth certificate part. This was our honeymoon.

You can probably guess what happened next.
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