Good night, sleep tight, don’t let the … ouch! What was that?

Bedbugs. Just the mention of these tiny, bloodsucking insects is enough to send a veteran road warrior packing. But what […]

Is Hilton HHonors’ “No Blackout Dates” pledge a lie?

Nate Bear has been a Hilton frequent guest for more than a decade, having earned Gold VIP status during hundreds of hotel stays. One of the benefits he likes the most is Hilton's No Blackout Dates rule that seems pretty straightforward: "If there’s a standard room available at any Hilton Family hotel or resort worldwide, you can redeem points for it. No exceptions, no fine print. It’s that simple."

A quiet weekend in Pensacola Beach, Fla.

Here’s the view that greeted us when we checked into the Hilton Pensacola Beach Gulf Front yesterday afternoon. Beautiful? Yes. […]

Hilton exec overrules “customer service” department, helps guest

Got a problem with Hilton? You might get help. Then again, you might not.

Lost HHonors: “Life” member stripped of Hilton elite status

In 1991, Robert Annenberg paid $150 for life membership in Senior HHonors Gold VIP program. Last year, Hilton terminated his membership without warning. Is Annenberg's elite status gone?

Double trouble with my hotel points

Nicholas Czapor books four Hilton hotel stays through a double points promotion. But the points never show up in his account, and now Hilton is offering him only a fraction of the promised award. Can it do that? And what recourse, if any, does Czapor have?