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When renting a car, no good deed goes unpunished

After Chandra Bhandaru points out a few scratches on a Hertz rental, the car rental sends a bill — and then another bill. Now the company wants to refer the matter to a collection agency. What happened?

Losing it over car rental “loss of use”

After Ben Harris dropped off his Mazda 3 rental at the airport in Maui last December, a Hertz agent pointed to some scuffed paint on the underside of the front bumper. Although the employee asked Harris to fill out an incident report, he assured Harris that it was just a formality, and that he wouldn't get a bill for the damage.

Look out! Here comes electronic fuel metering

Karen Freeman thought that she’d returned her Chrysler 200 Sedan to the Richmond airport with a full tank. She thought wrong.

What will your next rental car know about you? Everything

I had a chance to see the car rental of the future yesterday, and it's a smart set of wheels.

At least 78 killed, 131 injured, in Spain train disaster

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Help, my car rental company is charging me for a burnt clutch

When the clutch on his car fails, Hadley Roeltgen is sent an 850 euro bill. But his credit card company says he shouldn’t be responsible, and reverses the charge. Now, a collections agency is after him. What should he do?

How can you be sure I damaged my rental car?

Months after her car rental, Diane Mikulis gets a bill for damages she doesn’t recognize. When she asks for a translation, the car rental company sends her case to a collection agency. Now what?