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Guests who want it all and the hotels that pander to them

From time to time, I get an email from one of you that makes me want to say, "That's ridiculous!"

Is this a scam? Hosted reviews on hotel site look bogus

Ellen Gonella is a guest at the Westin Kaanapali Resort in Lahaina, Maui, a gorgeous beachfront property with a little smoking problem.
By |October 27th, 2011|OYS|11 Comments|

The Travel Troubleshooter: Hotel burns nonsmoking guest with fee

Bernardino Suva is hit by a $250 cleaning fee for smoking in his New York hotel room. Problem is, he doesn’t smoke. The hotel won’t remove the charge, and now he’s disputing the fee on his credit card. Is that his only option?