From time to time, I get an email from one of you that makes me want to say, "That's ridiculous!"
Ellen Gonella is a guest at the Westin Kaanapali Resort in Lahaina, Maui, a gorgeous beachfront property with a little smoking problem.
Bernardino Suva is hit by a $250 cleaning fee for smoking in his New York hotel room. Problem is, he doesn’t smoke. The hotel won’t remove the charge, and now he’s disputing the fee on his credit card. Is that his only option?