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Is that a light at the end of the tunnel?

Good news, fellow travelers: The worst of the travel downturn may be over.

“She saved our vacation”

Here are two recent stories of car rental employees going the extra mile for their customers. I'm sharing them with you for two reasons: First, because car rental employees rarely get any recognition for a job well done; and second, because I just filed a column that's critical of certain car rental franchises. Maybe I'm feeling a little guilty.