Ever since Ruth Harris tried to book a vacation to Hungary through Delta Vacations last month, she’s had nothing but trouble.
First, a phone agent booked the wrong dates, she says — something she discovered only after Delta sent her an email confirmation.
“I have been trying to get it fixed since then,” she says.
Harris spent an hour on the phone with Delta, but was eventually told she had to speak with someone at Delta Vacations to get her dates corrected. She tried to go online to switch dates, but couldn’t. She suspects that one reason for the runaround is that she’s paying for the flights with vouchers that she received when she was bumped from a previous Delta flight.
So she went back online. The email correspondence between her and Delta would probably inspire Franz Kafka to write another novel if he were alive today.