There’s nothing “easy” about this EasyJet case

Discount airlines are dragging service levels to new lows, to hear passengers like Janet DeMeyer talk about it. As if that’s even possible.

DeMeyer and her family recently experienced a customer-service meltdown while trying to check in for their flight from Geneva to Paris.

Her story is today’s case from the front lines of consumer advocacy. And, as always, we add this disclaimer: We haven’t contacted her airline, EasyJet, for its side of the story and we’ve made no effort to verify her account yet.

We’re just trying to help her, for now.
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