Should airlines charge a change fee even if they can resell the seat?

When part of his flight itinerary changes, Bret Bickar is asked to pay a change fee in order to get back home. Is that unfair? He thinks so. His airline doesn't. Who's right?

They canceled his flight twice – are these vouchers enough?

Archie Wong and his family found themselves stranded in Hawaii after American Airlines canceled their flight from Kona to Los […]

After a detour to Bangor, do I deserve a ticket refund?

As SAS Flight 910 from Newark to Copenhagen climbed to its cruising altitude on June 20, one of its air conditioning units malfunctioned, forcing it to make an emergency landing in Bangor, Me.

Do kids belong on an overnight flight?

All Ed Lawrence wanted was a little rest.

Denied boarding because I didn’t pay a change fee

Always read to the end. The very end.

When a flight’s canceled, who’s responsible?

When Cheaptickets.com suddenly and without warning cancels John Rutledge's itinerary, it offers him a refund. Problem is, a new flight will now cost twice as much as he originally paid. Shouldn't the online agency do more?

Air France offered us an upgrade — then it didn’t

Brian Lee and Alisha Singh were looking forward to their Air France flight the same way all of us used to anticipate flying, and a few of us still do.