Wrong time, wrong place? Costly rental car mistakes

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What we’re reading

Wrong time, wrong place? Costly rental car mistakes (Los Angeles Times)

Where the bed bugs are: Report shows rise in 15 cities (USA Today)

NTSB admits intern confirmed racist pilot names (Los Angeles Times)

NY Workers Chant “Poverty does not Fly” at Airline Merger Meeting (Public Service News)

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Looking for a better airline seat? There’s a site for that

Vaclav/Shutterstock
Vaclav/Shutterstock
If you fly, chances are you have a story to tell about an uncomfortable airline seat.

Vicki Morwitz does. Hers involves a long-haul plane trip, a minuscule economy-class enclosure and a circuitous routing that deposited her at her destination feeling exhausted and irritated.

So when a friend invited her to test a new online booking site that evaluates airline seats for their comfort, she had to try it. “I care about fares,” says Morwitz, a business professor who lives in New York. “But I also care a lot about the travel experience.”
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Is this British Airways flight bad enough for you?

britishArthur West’s 50th anniversary trip to Venice was “extremely enjoyable” — except for one little issue: the British Airways flights. All of them.

He’s so unhappy with the way he and his wife, Eileen, were treated that he’s written the airline several times with a long list of grievances. And he’s unimpressed with their response.

I’m writing about West’s case because I’m not sure if I should ask British Airways to review it. Some of the problems are minor and others are outside the control of the airline. Add it all up and they make for a very unpleasant trip, no question about it. But I’ll let you decide.
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3 tips for handling upgrade guilt

seat2Do you suffer from upgrade guilt when you fly in first class? You probably do — and if you don’t, you should.

The woman seated in the last row of first class on my previous flight did. As I boarded the aircraft, our eyes locked, and I smiled as I shuffled back to seat 25D.

She looked away. I could tell she felt sorry for me.
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Should airlines charge a change fee even if they can resell the seat?

Christopher Parypa/Shutterstock
Question: We recently booked a one-way ticket from Los Angeles to San Francisco on Virgin America to get us home after our trip from Tahiti. But about a month later, our travel agent informed us that our return flight from Tahiti to Los Angeles had been canceled.

I called Virgin America and was told that it would cost us $180 to change the flight to the next day, when our new flight was scheduled.

There are more than four months between now and then to resell those two seats. If those four seats were not rebooked in the next four months, I would be OK with getting charged or losing my money.
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