What’s the correct compensation for this Delta flight delay?

Eugene Berman / Shutterstock.com
Eugene Berman / Shutterstock.com
John Esser’s recent return flight north “headed south,” so to speak. He’d like the airline to make things right.

But what’s right?

Esser was flying from Los Angeles to Detroit on Delta flight 1806 on Sept. 18.

“This flight was specifically chosen due to an obligation I had that evening at my son’s school at 7 p.m.,” he says.

Needless to say, he didn’t make it.

Although the flight was scheduled to leave at 9:30 a.m., a series of mechanical delays kept the plane waiting at the gate several hours before it was finally canceled.
Continue reading…

113 Comments


“Unintentional things can and do happen during flights”

“Unintentional things can and do happen during flights”

Before I tell you about Justin Cohen’s case, there are one or two things he wants everyone to know. He likes kids. He’s a former teacher and has a “high tolerance” for unruly youngsters.

Except maybe on an overseas flight where he’s seated next to a kid that doesn’t stop whimpering, whining and screaming for the entire trip.

That’s exactly what happened to Cohen last week. He says he was seated next to an enfant terrible on a US Airways flight from London to Philadelphia, and he wants to know if he can be compensated for the torture. His final destination was Dayton, Ohio, and his connecting flight was uneventful, he says.
Continue reading…

324 Comments


Wrong time, wrong place? Costly rental car mistakes

The Scan is a synopsis of news you can’t miss. Get it delivered to your “in” box by signing up now. It’s free.

What we’re reading

Wrong time, wrong place? Costly rental car mistakes (Los Angeles Times)

Where the bed bugs are: Report shows rise in 15 cities (USA Today)

NTSB admits intern confirmed racist pilot names (Los Angeles Times)

NY Workers Chant “Poverty does not Fly” at Airline Merger Meeting (Public Service News)

Continue reading…

No Comments


Looking for a better airline seat? There’s a site for that

Vaclav/Shutterstock
Vaclav/Shutterstock
If you fly, chances are you have a story to tell about an uncomfortable airline seat.

Vicki Morwitz does. Hers involves a long-haul plane trip, a minuscule economy-class enclosure and a circuitous routing that deposited her at her destination feeling exhausted and irritated.

So when a friend invited her to test a new online booking site that evaluates airline seats for their comfort, she had to try it. “I care about fares,” says Morwitz, a business professor who lives in New York. “But I also care a lot about the travel experience.”
Continue reading…

51 Comments


Is this British Airways flight bad enough for you?

britishArthur West’s 50th anniversary trip to Venice was “extremely enjoyable” — except for one little issue: the British Airways flights. All of them.

He’s so unhappy with the way he and his wife, Eileen, were treated that he’s written the airline several times with a long list of grievances. And he’s unimpressed with their response.

I’m writing about West’s case because I’m not sure if I should ask British Airways to review it. Some of the problems are minor and others are outside the control of the airline. Add it all up and they make for a very unpleasant trip, no question about it. But I’ll let you decide.
Continue reading…

141 Comments