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Hey Expedia, my flight is missing a leg!

Something’s wrong with Joe Spooner’s airline ticket to New Zealand, and no one can help him fix it. Is he […]

What’s the correct compensation for this Delta flight delay?

John Esser's recent return flight north "headed south," so to speak. He'd like the airline to make things right.

“Unintentional things can and do happen during flights”

Before I tell you about Justin Cohen's case, there are one or two things he wants everyone to know. He likes kids. He's a former teacher and has a "high tolerance" for unruly youngsters.

Wrong time, wrong place? Costly rental car mistakes

The Scan is a synopsis of news you can’t miss. Get it delivered to your “in” box by signing up […]

Looking for a better airline seat? There’s a site for that

If you fly, chances are you have a story to tell about an uncomfortable airline seat. Vicki Morwitz does. Hers […]

I missed my brother’s wedding and now I’m missing my refund

Ronnee Schweizer's flight to the Virgin Islands is canceled, and when her online agency issues a refund, part of the money is missing. How does she get it back?

Is this British Airways flight bad enough for you?

Arthur West's 50th anniversary trip to Venice was "extremely enjoyable" — except for one little issue: the British Airways flights. All of them.