Vicki Morwitz does. Hers involves a long-haul plane trip, a minuscule economy-class enclosure and a circuitous routing that deposited her at her destination feeling exhausted and irritated.
So when a friend invited her to test a new online booking site that evaluates airline seats for their comfort, she had to try it. “I care about fares,” says Morwitz, a business professor who lives in New York. “But I also care a lot about the travel experience.”
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Question: I recently booked an American Airlines flight on CheapOAir.com from Kansas City to the Virgin Islands to attend my brother’s wedding.
We were issued electronic tickets and our itinerary was confirmed with reservation ID and a booking number. Our credit card was charged $1,643.
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Arthur West’s 50th anniversary trip to Venice was “extremely enjoyable” — except for one little issue: the British Airways flights. All of them.
He’s so unhappy with the way he and his wife, Eileen, were treated that he’s written the airline several times with a long list of grievances. And he’s unimpressed with their response.
I’m writing about West’s case because I’m not sure if I should ask British Airways to review it. Some of the problems are minor and others are outside the control of the airline. Add it all up and they make for a very unpleasant trip, no question about it. But I’ll let you decide.
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Do you suffer from upgrade guilt when you fly in first class? You probably do — and if you don’t, you should.
The woman seated in the last row of first class on my previous flight did. As I boarded the aircraft, our eyes locked, and I smiled as I shuffled back to seat 25D.
She looked away. I could tell she felt sorry for me.
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I called Virgin America and was told that it would cost us $180 to change the flight to the next day, when our new flight was scheduled.
There are more than four months between now and then to resell those two seats. If those four seats were not rebooked in the next four months, I would be OK with getting charged or losing my money.
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Archie Wong and his family found themselves stranded in Hawaii after American Airlines canceled their flight from Kona to Los Angeles recently.
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As SAS Flight 910 from Newark to Copenhagen climbed to its cruising altitude on June 20, one of its air conditioning units malfunctioned, forcing it to make an emergency landing in Bangor, Maine.
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