If you miss one leg of a flight, can an airline really cancel the rest of your trip?
Suzi McKeen wants to know why her flights keep getting rescheduled, and why no one bothers to let her know.
So do we.
Deborah Love and her boyfriend got to feel the warmth of Mexico for an extra day in March. They had no choice. One of the many winter storms that slammed the Northeast forced the cancellation of her return flight.
They were determined to make it back. So determined that they booked their own flight the next day and sent US Airways the bill.
Rob Victor and his fiancé were late for their Alitalia flight to Milan. They were also early.
In the end, it didn’t matter, because they say the airline subjected them to the kind of humiliation that made them write off the Italian flag carrier for good.
Discount airlines are dragging service levels to new lows, to hear passengers like Janet DeMeyer talk about it. As if that’s even possible.
DeMeyer and her family recently experienced a customer-service meltdown while trying to check in for their flight from Geneva to Paris.
Her story is today’s case from the front lines of consumer advocacy. And, as always, we add this disclaimer: We haven’t contacted her airline, EasyJet, for its side of the story and we’ve made no effort to verify her account yet.
We’re just trying to help her, for now.
Ronald Dunnington misses his Celebrity cruise because of a pilots’ strike. Can he get a refund for his entire vacation?
Peter Asimov’s airline ticket doesn’t get booked as expected. Is his online travel agency trying to rip him off?