FEE
Are hidden hotel fees about to check out?
After Jane Hatch selected the room rate she wanted at the West Street Hotel in Bar Harbor, Maine, the hotel Web site delivered an unpleasant surprise on the next screen: The quoted price hadn’t included a $25-per-day “resort and club fee” that gave Hatch access to the hotel pool, hot tub and fitness center — whether she wanted it or not.
Are airlines unjustly profiting from ticket change fees?
What’s the best way to correct the name on an airline ticket? If you’re Akshay Malhotra, the answer is: Buy a new one, of course!
How passengers exact revenge on fee-happy airlines
Aaron Fox is not the vindictive type. He’s a surfer, which if you look it up in the dictionary, is synonymous with “laid back.”
An early termination fee — and now, a collection agency
Verizon has sent a collection agency after Christopher Clauson after he cancels his phone service. Is there any way to get them off his back?
In travel, what you see isn’t always what you get
When Virginia Vail made a reservation at the Yosemite Lodge at the Falls last month through a website called National Park Reservations, she assumed the $252 room rate would be the price she actually paid. She also thought she was dealing with the U.S. National Park Service, as the name of the website implied.
A $500 fee for being American and other absurd hotel surcharges
Nick Pilolla thought he’d made a reservation at the Renaissance Aruba Beach Resort & Casino through Otel.com, a European travel website.