What if I told you that your airline owed you money? What if I said it effectively overbills every American […]
Tom Ungar and his wife spent $128 to fly from Venice, Italy, to Naples, which is a ridiculously low fare. But when their checked luggage tipped the scales at just over 20 kilos, their airline demanded an additional $152.
Even though the Doubletree San Juan isn't really a resort, it still charged Cheryl Nygaard an 18% per night resort fee on her recent visit to Puerto Rico.
The intoxicating combination of junk fees and loyalty programs seems too powerful for even the most consumer-friendly airline to resist.
After Eric Kodish finished making his reservation at the Sheraton Princess Kaiulani in Honolulu's Waikiki Beach for the upcoming Christmas holiday, he tried to tie up one loose end: ensuring the two rooms he'd booked for his family were connected.
Susan Jay regrets picking up the phone to make a call from Harrah's Atlantic City. But she says she had no choice. Her cell phone wasn't getting a clear signal.