“Misled and overcharged” by Budget

When Nickolle Preaseau’s rental car has a flat tire, Budget tells her that they will pick up the car and bring her a new one — but doesn’t warn her about the charges. Then they send her an invoice for $550, which she thinks is unreasonably high. Can our advocates get Budget to eliminate the charge? Continue reading…

What’s the deal with HomeAway’s new “booking” fee?

For the last several days, I’ve been on the receiving end of emails from readers like Paul McWilliams about a new fee being charged by HomeAway, which runs VRBO and VacationRentals.com.

The new “booking” fees, these emails suggest, are poorly disclosed, have no discernible consumer benefits and are being forced on unwilling renters.
Continue reading…