FEE

What’s up with Lufthansa’s new fee?

Lufthansa claims its latest fee will help passengers like you. But it will do the exact opposite.

First, a little background for the uninitiated. GDS is the abbreviation for Global Distribution System, and has been the reservation system used by travel agents since the automation process began in the 1970s.
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The rise of airline nuisance fees, and how to fight them

Margaret Waldman’s surprise airline “refund fee” is a mystery. Solving it could be a bad sign for all of us.

Waldman, a retired writer who lives in Oakland, Calif., decided to cancel a recent flight to Spain, which should have been no problem. The Department of Transportation (DOT) has a 24-hour rule that says most tickets have to be refunded if you notify the airline within a day.

Fully refunded.

Instead, Iberia charged Waldman a $25 fee.
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Is this change fee going to stick?

What happens when you find out that you have a schedule change before your airline or travel agent?

Hey, don’t laugh. In a world of airline codesharing, it’s not uncommon.

But should you really have to pay a change fee to fix the flight? That’s what Deb Deiner wanted to know in our forum recently.
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Please, no more car rental surprises!

When you rent a car, all you really want are the keys and reliable directions, thanks very much. No surprises.

But a surprise is exactly what Theresa Speake says she got when she rented a car in Cancun, Mexico, recently.
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Confessions of a Starbucks squatter

Starbucks began offering Wi-Fi to customers in 2002. Back then, there was a charge for the connection, but it provided for a comfy place to work, peruse the Internet or even shop. In 2008, they upgraded guests to two hours of “free” wireless access with each purchase and charged for additional time. In 2010, the connection became unlimited.

That’s when the squatters started to show up.

These are folks who take advantage of that “free” Wi-Fi. Some buy nothing. Some buy very little.

The problem? They stick around for quite a while, occupying a table while others have to stand around, waiting for them to finally leave.

I admit it: I’m a Starbucks squatter.
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