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Help! The ticket cost $157, but the change fee was $200

Airlines love to talk about how they offer customers “options” when they tack fees and surcharges on to a ticket. […]

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    An unaccompanied minor fee for my accompanied minors? What’ll they think of next?

An unaccompanied minor fee for my accompanied minors? What’ll they think of next?

Airline junk fees come in all shapes and sizes, but this one may rank among the most bizarre. It comes […]

The travel industry cracks down on smokers

Landra Osmus doesn’t smoke. So when she checked out of the Comfort Suites at Sabino Canyon in Tucson, Ariz., recently, […]

“Is Priceline a scam?”

When David Rasmussen made a nonrefundable “name your own price” reservation through Priceline, he was in for a series of […]

Airlines change gears on passengers flying with bikes

David French remembers the first time he flew with his bike, in 1977. Back then, Continental Airlines didn’t charge him […]

I didn’t have a ticket, but Budget charged me anyway

I’m excited to bring back a weekly feature that probably belongs on every consumer advocacy site: “Is this a scam?” […]

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    Shocked by Spirit’s luggage fees – can you help me get a refund?

Shocked by Spirit’s luggage fees – can you help me get a refund?

Vash Patel is like most air travelers: He doesn’t like to pay a lot but he also doesn’t like surprises. […]