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“Is Priceline a scam?”

When David Rasmussen made a nonrefundable “name your own price” reservation through Priceline, he was in for a series of […]

Airlines change gears on passengers flying with bikes

David French remembers the first time he flew with his bike, in 1977. Back then, Continental Airlines didn’t charge him […]

I didn’t have a ticket, but Budget charged me anyway

I’m excited to bring back a weekly feature that probably belongs on every consumer advocacy site: “Is this a scam?” […]

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    Shocked by Spirit’s luggage fees – can you help me get a refund?

Shocked by Spirit’s luggage fees – can you help me get a refund?

Vash Patel is like most air travelers: He doesn’t like to pay a lot but he also doesn’t like surprises. […]

Are airlines under-compensating you?

What if I told you that your airline owed you money? What if I said it effectively overbills every American […]

Total fee absurdity: when your luggage costs more than your airfare

Tom Ungar and his wife spent $128 to fly from Venice, Italy, to Naples, which is a ridiculously low fare. But when their checked luggage tipped the scales at just over 20 kilos, their airline demanded an additional $152.

Are hotel resort fees on their way out the door?

Even though the Doubletree San Juan isn't really a resort, it still charged Cheryl Nygaard an 18% per night resort fee on her recent visit to Puerto Rico.