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I had an aneurysm, but British Airways is keeping my money
79 comments
FEE
79 comments
Is this the worst week for air travelers since 9/11?
From bankruptcies to terrorist attacks, air travelers have seen it all in the last decade or so. But I can’t think of a week that’s been jam-packed with so much bad news for airline passengers since 2001. Maybe you can, but stick with me for a moment while I review the list.
It isn’t just the sequestration problems that are causing unforeseen slowdowns — it’s a confluence of other events, some related to the mandatory cuts, but many not.
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65 comments
Two letters on my ticket cost $300 — are you serious?
I called the agency and a representative told me it was “not a big deal” and that I should not worry about it. They suggested I call Delta Air Lines, the airline I was flying on, to give them a “heads-up.”
This weekend, I called Delta and asked them about the name issue. Delta told me that the name on the ticket should match the one on the passport. Delta said that my husband may not have a problem checking in with the airline but that he may have some problems with security, immigration, and even entry and exit to the country we are visiting.
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68 comments
Why did T-Mobile charge me an early termination fee?
I signed up with T-Mobile in the summer of 2011, and after about a year I realized that I had been paying entirely too much for the unlimited plan. So I decided to change my plan. When I looked at plan options, I wanted something that was cheaper, but I also wanted to end my contract and go month-to-month, which would give me the flexibility to go to the company of my choice.
When I chose a plan change, I selected an option where I also would pay a termination fee of $100 to end the contract that I was under. I reasoned that the termination fee would pay for itself with the lower plan option in a couple of months. My plan was to wait for a couple of months and then make a decision on where to go next.
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62 comments
Help! DirecTV is charging $235 for my move
I have found a new place to live. One of my requirements was being allowed to keep my DirectTV and when I found a place that allowed it, I was happy. I called today to set up a service transfer, only to be informed that I must pay $238 for it.
A representative said because I was moving within the first year of my contract that was the best he could do, and that was discounted from $500. That seems excessive to me.
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67 comments
Have hotels taken their fees too far?
How do you know if hotels have gone too far with fees? When Jay Sorensen complains about them.
Sorensen runs a Shorewood, Wis., consulting firm focused on helping travel companies generate money through surcharges and is a self-described “fee advocate.” But on a recent hotel stay in the Azores, he needed his shirts and pants pressed. A hotel clerk assured him that it could be done the same day.
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66 comments
How fair are ticket change fees?
From time to time, every consumer advocate tilts at a few windmills, and when Sheryl North contacted me about her US Airways flight, it was my turn.
North was scheduled to fly from Los Angeles to Kona, Hawaii, late last year. She was using a voucher to pay for the flight.
“Something arose unexpectedly and I was forced to cancel,” she told me. “I am now trying to use the voucher to rebook the same itinerary.”
US Airways doesn’t just want to charge her $150 to change the itinerary, which surprised her. “I didn’t realize the change fee would apply to use of a voucher,” she says.
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276 comments
