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Is it ever OK to steal from an airline?

Lauren is a thief. At least that’s how I’ve described people like her in the past — air travelers who […]

Should airlines honor low fares that are obvious mistakes?

Royce Smith planned to visit Sydney during spring break to attend an arts festival and work on a book, when he found an unbelievably good fare on American Airlines' Web site: A round-trip ticket from Wichita to Sydney for just $1,198. In first class.