Lauren is a thief.
At least that’s how I’ve described people like her in the past — air travelers who find an obvious airfare error online, book it, and then expect to fly.
Lauren is also a victim.
She’s been taken advantage of on two levels. Her online travel agency, Expedia, canceled her ticket only a few days before her scheduled flight from Myanmar to Vancouver on ANA without saying anything, forcing her to buy another seat at the last minute.
And let’s just say the airline industry hasn’t been kind to her in the past. More on that in a moment.