William Fee is dead but an impostor just started a Facebook account for him. Why won’t Facebook remove the bogus, and hurtful, account? Continue reading…
Facebook wants documentation from Daniel Spannraft that he doesn’t have. Is his account about to be shut down?
Barbara Chaiken’s Facebook account is hacked, and the bad guys are asking all her friends for money. Is there any way to stop this?
If you’re on Facebook, maybe you’ve seen the messages that supposedly protect your privacy and stops others from using your content without permission.
If you haven’t seen the stories about the “miracle” of social media — particularly Twitter — and how real-time social media platforms can lead to superior customer service, you won’t have to look far. Or wait long.
Jan Walker’s friends are getting emails from someone else pretending to be her. Now Facebook has gone into radio silence and won’t help her shut down the impostor account. How do you get rid of your evil online twin?
Question: I’m writing to you because someone recently opened a new Facebook account under my name and I can’t get Facebook to close it. That person has contacted my friends and tried to defraud them. I’ve enclosed a document with the correspondence.
As you can see, it seems that some of my friends have come perilously close to getting defrauded. I attempted to report and disable the impersonated account, but accidentally entered the wrong confirmation number when I received a verification email from Facebook. I asked for a resend, but the message says several attempts to resend have failed. I never received any new number.
Someone is spoofing the accounts of a celebrity’s wife and teenage kids. What’s an IT guy to do when Facebook ignores him?
Question: I handle IT for a celebrity in the UK, and we are having a problem with Facebook that we’re hoping you can help us with. Our client’s wife and two teenage children have set up Facebook accounts under aliases, for security reasons, but lately there has been a spate of fake profiles being made in their real names.
These profiles contain personal and private photographs of the family members and our client. Several of them purport to be our client or a member of his family. As I am sure you understand, this is very distressing for the family and could cause problems, as the power of Facebook to influence public opinion is huge.
We have gone through the online channels of reporting the fake profiles and requesting that Facebook remove them with limited success. Recently the profiles have become more personal and we have e-mailed Facebook chief operating officer Sheryl Sandberg for help and have had no response. We have messaged the fake profilers requesting that they remove the profiles – again with limited success. Profiles come down, only to reappear a few hours later.
Liz Owen needed help, and she needed it fast.
She had rescheduled a flight from Washington to Los Angeles on Virgin America to avoid superstorm Sandy, which was about to slam into the East Coast. But she’d forgotten to order a wheelchair.
Owen, who works for a nonprofit organization in Washington, had recently broken her foot, which was in a cast. “I had been on the phone on hold with Virgin America for well over an hour,” she remembers. Halfway to the airport, she decided to send Virgin America a tweet — a message on the microblogging service Twitter.
Facebook fan sites can add a new level of engagement to a travel blog. This year, for the first time, we’ve asked readers to vote for their favorite travel Facebook sites.
Here are the finalists for the best travel Facebook site, a new category this year.
Facebook fan sites can add a new level of engagement to a travel blog, and many of these nominees do that — and then some. Appropriately, I’ll announce the winners on my own Facebook page on Friday afternoon.
Spirit Airlines is at it again — first denying a dying war veteran a ticket refund, then announcing it would raise its fee for carrying a bag on its flight to $100. Passengers are outraged. A Facebook petition to boycott the carrier is gaining momentum.
At a time like this, I like to hand the mike over to Ben Baldanza, the airline’s CEO. I did this morning, but his handlers said he couldn’t answer my questions by phone. Here’s a transcript of our awkward email interview.
Mary Gallagher recently received an e-mail from the Metropolitan Tucson Convention & Visitors Bureau offering “hot deals.” But there was a catch: In order to receive them, she had to follow Tucson’s tourist authority on Twitter and friend it on Facebook.
That didn’t sit well with Gallagher, a travel writer, who said she receives enough deals each day.
“How much Facebook and Twitter drivel could you spend each day reading?” she said. “This really, really annoys me.”
Are travelers overloaded by social media? It’s a timely question, given the release of “The Social Network,” which topped the box office for several weeks in October, is about the origin of Facebook, the most successful social network on the planet.
Travel is a huge component of social networking, propelling applications like Where I’ve Been — a website that allows users to mark their travel history on a color-coded map — to stardom.
“It can get to the point where it’s too much,” said Brian Ek, who oversees some of Priceline’s social media efforts. Which is to say, somewhere along the line, the travel experience isn’t meaningfully enhanced by having more friends or followers.
“I’m not sure if, as a traveler, you have to participate in a social network in order to have a good trip,” he said.
But where’s the line? Gallagher saw it when Tucson e-mailed her. She replied to the sender, complaining that social networking deals exclude travelers who don’t participate in these newer networks. She also asked that her name be deleted from Tucson’s distribution list.
Related: See the world through your smart phone
A 2010 YPartnership survey suggests most travelers are probably still looking for the line. Results show that 91 percent of respondents use Facebook, about a quarter use MySpace, and 17 percent are on Twitter. But the research also notes that only 1 in 20 leisure travelers has ever made a travel decision based primarily on research or feedback received from a social networking site.
A recent University of Maryland study found that American college students are addicted to social media. In fact, being away from social media was like a withdrawal, similar to the kind experienced by an alcoholic. One of the researchers, Susan Moeller, described some of the subjects as “incredibly addicted.”
A recent survey of frequent travelers by Egnyte, an information technology company, found that 53 percent of people admit to using their smart phone when in a hotel bathroom.
When the line between reality and virtual reality start to blur, you could be in trouble. “You lose track with whether or not you’ve spoken with someone or whether you’ve seen something on Twitter or Facebook,” said Chris McGinnins, a travel blogger with an active social network. McGinnis said older travelers, who can remember a time before social networking, might find something wrong with this behavior when it’s pointed out to them. But younger travelers think nothing of it. And that worries him.
And who said you can never have too many friends? Many travel companies, including media-savvy JetBlue, have initiatives aimed at boosting networks simply for the sake of having the highest profile. JetBlue (1.5 million Twitter followers) recently gave away 25,000 frequent flier miles to random followers.
On the flip side, there are individual travelers who are in the business of collecting friends and followers, too. Experts would diagnose this kind of compulsive behavior as an addiction if it involved anything else.
If you’re obsessively collecting new followers, can’t bear to be apart from your cell phone and often confuse what’s happening on your social network with reality, you, like Gallagher, have found the line.
(Photo: B. Hernández/Flickr Creative Commons)