Have companies stopped listening to us online?

If you haven’t seen the stories about the “miracle” of social media — particularly Twitter — and how real-time social […]

Want better airline service? Power up your smartphone

Liz Owen needed help, and she needed it fast.

The 13 best Facebook travel sites of 2013

Facebook fan sites can add a new level of engagement to a travel blog. This year, for the first time, […]

Please vote now for your favorite travel Facebook page

Here are the finalists for the best travel Facebook site, a new category this year. Facebook fan sites can add […]

Spirit’s Baldanza: “We don’t force customers to pay for services they don’t want or need”

Spirit Airlines is at it again -- first denying a dying war veteran a ticket refund, then announcing it would raise its fee for carrying a bag on its flight to $100. Passengers are outraged. A Facebook petition to boycott the carrier is gaining momentum.