Laura Pang has two airline reservations on Expedia. But she only needs one. Now the online agency refuses to refund the second charge. Is there anything she can do to persuade it to help her?
Question: I recently booked one airline ticket through Expedia. At least that’s what I thought. I paid $310 for what I thought was one ticket, but when I was using the site, it felt a bit slow. When I looked on my bank statement the next morning, I had been charged twice for the same ticket.
I’ve called Expedia four times over the past two days, e-mailed two different representatives, and contacted them on Facebook and Twitter. But they claim the extra charge does not appear on their database and that therefore they have no obligation to refund me.
My bank says I should get in touch with the vendor, which I have. The subject heading for both charges is identical. Continue reading…
Glenn Rossi’s recent Avis car rental had him seeing double. Literally.
He’d prepaid for a vehicle in Vienna, Austria, through Expedia. When he picked up the car, Avis also swiped his credit card. Within a week of returning the vehicle, Rossi, a retired telecommunications consultant who lives in Kelkheim, Germany, saw two charges for 333 euros (about $460) on his MasterCard: one from Expedia and one from Avis.
He’d been billed twice for the same car.
“I sent my contract and payment records to both Expedia and Avis but still have no refund of my double payment,” he says.
Rossi’s experience is common in one respect: Small billing errors happen routinely when you’re on the road — a currency conversion error, a fee added to the final bill or a room charge that belongs to another guest. But in another sense, it isn’t. Double-billings are relatively rare. Fortunately, they’re also relatively easy to fix. Continue reading…