Expedia offers ‘free’ cancellation, except for you

Susan Veazey took Expedia at its word when she booked her hotel room in New Orleans recently.

The online agency promoted a “free” cancellation, so Veazey figured she could make multiple reservations and then cancel the one she didn’t want.

She figured wrong — and now she’s stuck with several rooms she can’t use.

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He’s out the money, but not out of the woods

Everything looked set for Adam Khammixay’s trip from Thailand back to the States, a flight booked through Expedia on EVA Air.

He’d received his confirmation booking information, including references to both EVA Air and Expedia, for himself and his companion.

But everything was not set.
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