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Should I help get a refund for a “disastrous” hotel stay?

The Sunswept Beach Hotel, a budget hotel on Barbados' western coast, promises visitors they will be left "wanting for nought." But when Josh Trevers checked in for a recent stay, he was left wanting for something: a working air conditioning to take the edge off the Caribbean heat.

The 6 best online travel agencies of 2013

In this year’s best online travel agency category, it was yet another close vote. Travelocity and Kayak were tied until […]

No oceanview room – and no refund

Mary Fahy pays extra for a nonrefundable oceanview room through Expedia, but when she checks in, she’s given quarters overlooking the other side of the property. Is she owed a refund?

Is mandatory car rental insurance a “bait and switch” scheme?

When Michael Kestan rented a car in Israel through Expedia, he went through all the steps necessary to ensure he […]

Uh-oh! My Expedia coupon had a little accident

The $50 Expedia coupon the agency promises Viola Wilson doesn't arrive in one piece, and when she asks for a replacement, it sends her coupons. Shouldn't it be sending her another card?

They showed her the net rate and now she wants it

Eleanore Brouhard knows a secret.

Are “unpublished” hotel reservations too hard to cancel?

Derek Ho's Expedia booking goes sideways, and he needs help. Can this trip be saved?