Where’s our refund from US Airways?

When Sue Ellen Svik’s mother-in-law passes away, she and her husband have to cancel a flight on US Airways. Their online agency, Expedia, promises to handle a refund. But now the airline says it’s keeping their money. Why?
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Her luck ran out on this Irish car rental

Is Tricia Kalinowski getting ripped off after a single car accident in an Irish rental?

Dollar doesn’t think so, but she does. I’ll let you decide after you’ve read her story.

Kalinowski’s case comes to us from our help forums.

As always, this is a case unfolding in real time and, as always, we could use a little help from you.
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