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Hey, what happened to my hotel refund?

When Barbara Kaplan checks out of her hotel after suffering an apparent allergic reaction, a manager promises her a refund. […]

Spirit charges for checked luggage again … and again

Here’s a trick question: If you fly from point “A” to point “B” on the same airline how many times […]

Caught in a loop with Expedia

When Peter Hodges’ flight to Norway is canceled, United promises him a prompt refund. But three months later, the airline […]

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    My wife is in intensive care — what about her airline ticket?

My wife is in intensive care — what about her airline ticket?

Thomas Hinrichs’ anniversary plans are derailed by a medical emergency. Can he change the name on his wife’s ticket and […]

An empty vacation package from Expedia

Gladys Martin’s Expedia vacation package is missing two key components. Should she have to pay for its mistake?

Expedia double-charged me — can I get a refund?

Laura Pang has two airline reservations on Expedia. But she only needs one. Now the online agency refuses to refund the second charge. Is there anything she can do to persuade it to help her?

Billed twice? There’s a fix for that, travelers

Glenn Rossi’s recent Avis car rental had him seeing double. Literally.