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Should a European law protect American air travelers?

Paul Kivett’s plane broke down twice before it could take off from Chicago this summer. He arrived in Paris almost five hours late.

What’s the real reason for my flight delay?

David Ludt's flight to Strasbourg is delayed because of a mechanical problem and then canceled because of weather. Now Air France is refusing his ticket refund request. Is he out of luck?

Canceled, confused, contaminated — and then ripped off

Kristen Hoyle just had one of those flights that give the airline industry an awful reputation.

The EU passenger rights law that won’t help you

Here's another episode in the "Our Lawyers Interpret EU 261 Differently" drama that has been playing itself out on this site since the controversial European passenger-rights law passed in 2004.

No compensation for Alitalia bird ingestion

Paul DiFeterici's recent Alitalia flight from Miami to Rome was delayed by seven hours. "We were given a paper with information to contact Alitalia customer relations for compensation," he says. He tried calling and writing to the airline, but no luck.

What would you do? My airline owes me €600 but all I’m getting is excuses

Timothy Delaney was on his way to his mother-in-law's funeral in Addis Ababa when he encountered an unexpected delay: His Emirates flight from London to Dubai was canceled after a de-icer accidentally rammed his jet.

What would you do? No refund for a canceled Air Baltic flight

irje Viise and a friend were scheduled to fly from Tallinn, Estonia to Berlin by way of Riga on Air Baltic. They had booked their airline tickets through Expedia. But something happened between Estonia's capital and Germany.