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Dish’s billing system is broken and I can’t fix it

Dish deducted $94 from William Leeper’s account without crediting him. Now it’s turned off his subscription TV service for non-payment. What gives?

Should I help passengers with their United Airlines “zero” fares?

At 2:47 p.m. today, I received the first email from reader Nancy O'Neill. She wanted to know if a "zero" fare she'd just found on the United Airlines website would be honored. I'm sure it won't be the last one.

A problem with your reservation? Maybe your travel agency should pay

When Jennifer Forbes and her husband checked in for a recent flight from Richmond to Freeport, Bahamas, they discovered that there are worse ways to start a vacation than having an invalid ticket.

Maybe DirecTV let this Genie out of the bottle too soon

Steve Lipscomb upgrades to a DirecTV Genie set-top box. But it doesn't work right, and now the company won't let him out of his contract or allow him to downgrade to his old box. What now?

The rate error story that got away — in a big way

Anyone who reads this site probably knows my position on rate errors, which is to say I think it’s wrong […]

Oh no, Budget had second thoughts about my discount

Brandon Chase's car rental company says it's made a mistake on his bill, and reverses a discount long after his rental. Is it allowed to do that? And what are his rights?

Attack of the airfare thieves

Who could have predicted the furious reaction to the recent story about a woman who booked a cheap airline ticket […]