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Verizon won’t correct a billing error – now what?

Alan Grinnell is having phone trouble with Verizon. Why can’t he get the credit he deserves?

Should Costa reverse course on this fare error?

Oh no, not again.

The 5 most common travel mistakes – and how to avoid them

The secrets to a hassle-free summer vacation seem simple enough: Keep a checklist. Read the rules, especially if you’re

Dish’s billing system is broken and I can’t fix it

Dish deducted $94 from William Leeper’s account without crediting him. Now it’s turned off his subscription TV service for non-payment. What gives?

Should I help passengers with their United Airlines “zero” fares?

At 2:47 p.m. today, I received the first email from reader Nancy O'Neill. She wanted to know if a "zero" fare she'd just found on the United Airlines website would be honored. I'm sure it won't be the last one.

A problem with your reservation? Maybe your travel agency should pay

When Jennifer Forbes and her husband checked in for a recent flight from Richmond to Freeport, Bahamas, they discovered that there are worse ways to start a vacation than having an invalid ticket.

Maybe DirecTV let this Genie out of the bottle too soon

Steve Lipscomb upgrades to a DirecTV Genie set-top box. But it doesn't work right, and now the company won't let him out of his contract or allow him to downgrade to his old box. What now?