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Should United Airlines pay for its mistake – or should I?

A booking error by a United Airlines agent forces Evelyn Jaffe to pay for a new flight to Hawaii. Is […]

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    Hey Kohls, why can’t I have those body bags at the sale price?

Hey Kohls, why can’t I have those body bags at the sale price?

Dolores Gillespie thinks she’s going to pay $12 for a handbag. But Kohl’s has other plans for her purchase.

Verizon won’t correct a billing error – now what?

Alan Grinnell is having phone trouble with Verizon. Why can’t he get the credit he deserves?

Should Costa reverse course on this fare error?

Oh no, not again.

The 5 most common travel mistakes – and how to avoid them

The secrets to a hassle-free summer vacation seem simple enough: Keep a checklist. Read the rules, especially if you’re

Dish’s billing system is broken and I can’t fix it

Dish deducted $94 from William Leeper’s account without crediting him. Now it’s turned off his subscription TV service for non-payment. What gives?

Should I help passengers with their United Airlines “zero” fares?

At 2:47 p.m. today, I received the first email from reader Nancy O'Neill. She wanted to know if a "zero" fare she'd just found on the United Airlines website would be honored. I'm sure it won't be the last one.