After American Airlines makes a data-entry error on Elaine Stokols’ airline tickets, it promises a refund. One year later, it still has her money. Now what?
Laurie Goldstein-Warren rented a car from Budget last year. She traveled to a small town in New Mexico to teach a five-day watercolor workshop.
During that time, she drove it all of one-quarter mile from the hotel to the workshop building.
You can probably guess what happened next, can’t you? Ten months later — ten months! — she received a bill from Budget, claiming she’d damaged her rental.
Southwest Airlines has one of the most consumer-friendly images in the airline industry, and its “bags fly free” and “no change fees” are a big part of that.
But Southwest does have fees.
My patience was running thin.
I’d picked up a pack of Flair pens at a great price to use as prizes at a junior high volunteer event. Just $4.79 per packet, according to the tag. But the Walmart register begged to differ. It displayed the price as $6.29.
In early June, room rates at the five-star Plaza Hotel start at about $725 a night. So when Mania Baghdadi found a $119 rate through Booking.com, she pounced on it.
And who wouldn’t? The Plaza, which is managed by Fairmont, is one of Manhattan’s top hotels. A $119 rate is a steal.
And you can probably guess what’s coming next, right?
I’ve kept a polite distance from the latest fare-error scandal, even though readers were asking me to get involved. Something smelled wrong about those $50 first-class transatlantic tickets on United Airlines that were briefly available earlier this month.
Then again, maybe it was the character — or should I say the lack of character — of the bloggers who were urging their followers to snatch up the fares, that made me hesitate. Hackers are criminals and the people who help them are their accomplices.
I don’t want to write about Annette Bricca for a long list of reasons.