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Your turn! The other side explains why we’re so wrong

I’m frequently accused of using this site as a bully pulpit, which is, of course, completely true.

Ridiculous or not? Airlines are charging their best customers extra to be nicer

An offer from American Airlines, which landed in Greg Nieberding’s “in” box last week, looked almost too good to be true.

Do-good passenger slams elite seatmate in open letter

"I'm sorry your Silver Elite status on Northwest Airlines didn't qualify you for a first-class upgrade on your recent flight from New York to Minneapolis," Kevin Winge quips. "All of us, your fellow passengers, shared in the incredulity you expressed so vocally to the gate agent when informed that you would be flying coach."

Is United Airlines getting a customer service upgrade?

You'd think reports of superior customer service from an airline like United would be random -- a one-off for a carrier that consistently gets inferior scores. Maybe not.

How tAAcky! American Airlines adds elite lines while economy implodes

Like most other travel bloggers, I normally ignore any press releases sent to me on Monday night or Tuesday morning, because they're what I like to call "paper fodder" -- failed pitches to the marquee business travel columns in one of the dying national newspapers. But for this one, I'll make an exception.

Frequent criers: are elite fliers ruining air travel?

The last thing I want to do is start a class war at 36,000 feet. But enough is enough. Some elite travelers have made flying unbearable. Here's how.

All aboard: 5 tips for getting on the plane pronto

What’s the fastest way to board a plane? A free-for-all, like Southwest Airlines? Boarding by window, middle seat or aisle, like United Airlines? Or by zone, like AirTran Airways?