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    You’re not so special! The hidden messages of the airline industry

You’re not so special! The hidden messages of the airline industry

Sometimes, airlines reveal their true feelings about you with a simple word or phrase.

I have until Friday to cough up $14,000 – should I pay?

Given my backlog of cases, it's unusual to cover about something I just heard about a few hours ago. It's even more unusual to redact the name of both the passenger and the airline.

Why don’t we end the silly rules that make flying a misery?

When it comes to air travel, there's a growing rift between informed and uninformed passengers.

3 tips for handling upgrade guilt

Do you suffer from upgrade guilt when you fly in first class? You probably do -- and if you don’t, you should.

Your New Year’s travel resolution? Don’t be a jerk

Here's a New Year's resolution we can probably all agree on: Don't be a jerk when you're on the road.

A few miles short of elite status on United Airlines — now what?

No one likes to start the New Year on the wrong foot, especially if it means you'll be treated a little bit less special by your preferred airline. But that's exactly what Matin Nazir is facing.

Ridiculous or not? Airline rules were meant to be broken (by elites)

You don't have to fly frequently to know the airline industry has some of the most ridiculous rules in the travel business. But if you fly enough, you may not have to follow all of them.
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