ECONOMY CLASS

Economy class seats feel smaller, and here’s why

More than ever, air travelers are complaining about feeling squeezed in economy class cabins, especially those who are six feet or taller. Compared to flying just a few years ago, most US domestic economy class passengers have a right to complain, as seats have shrunk along with their legroom.
Continue reading…


Let’s kill economy class

One of the most troubling travel stories of 2014 was a report that airlines are considering a new class of service — and I use the term “class” loosely — called economy “minus.”
Continue reading…


Delta Economy “Comfort” fell short — can we get a refund?

delta jetRod and Carol Mourant recently flew from Seattle to Miami on Delta Air Lines, and they didn’t like it. Amid their list of complaints is one that stuck, and made me wonder if maybe they had a case.

They played by the rules, and lost. Now they want my help in righting a wrong.

“There were several events that made the trip less than enjoyable,” says Rod Mourant. “From our perspective, the most irritating were Delta’s attitude and their baggage policy. Through actual experience, we found out that Delta’s carry-on and checked baggage policies are a joke.”
Continue reading…


Downgraded on Air France, but where’s their refund?

air franceLisa and Wayne Roccaforte felt lucky to have premium economy class seats on their recent Air France flight from Paris to Houston.

With good reason: The seats have 38 inches of “pitch” and are 19 inches wide, a sharp contrast to the medieval 32 inches of legroom and 17 inches of seat space in economy class. (Seriously, folks, that should be illegal.)

But try as hard as they might, the Roccafortes couldn’t avoid Torture Class on their transatlantic flight.

“We arrived at Charles de Gaulle three hours before our flight to check in and were told that the flight was very full,” remembers Lisa Roccaforte. “The woman that checked us in told us we may be moved to business class.”
Continue reading…


Should I add involuntary downgrade cases to my “do not mediate” list?

I‘m considering an outright ban on certain cases, and maybe you can help me make a decision. I already have an informal moratorium on recovering missing frequent flier miles and mediating expired-passport problems, although every now and then, I’ll let one slip in.

Walter Miller brings us another kind of trouble today: the involuntary downgrade/insufficient refund conundrum. After I tell you his story, I’ll explain why I think his type of problem may deserve to be blacklisted.
Continue reading…