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Delta Economy “Comfort” fell short — can we get a refund?

Rod and Carol Mourant recently flew from Seattle to Miami on Delta Air Lines, and they didn’t like it. Amid […]

Downgraded on Air France, but where’s their refund?

Lisa and Wayne Roccaforte felt lucky to have premium economy class seats on their recent Air France flight from Paris […]

Who benefits the most from your airline affinity card? (That’s not a trick question)

Hey buddy, wanna sign up for a credit card?

Pay a seat reservation fee — or your kids don’t fly with you

Being separated from your family while you're traveling is every child's worst nightmare. Every parent's, too.

Should I add involuntary downgrade cases to my “do not mediate” list?

I'm considering an outright ban on certain cases, and maybe you can help me make a decision. I already have an informal moratorium on recovering missing frequent flier miles and mediating expired-passport problems, although every now and then, I'll let one slip in.

US Airways charges family extra to sit together

When Molly Todd tried to secure seat assignments for a recent US Airways flight from Philadelphia to Cancun, Mexico, she made a disappointing discovery.

Bitten by bugs on my Delta Air Lines flight to New York

Patricia Sweeney says she suffered multiple bug bites on a recent Delta Air Lines flight from Atlanta to New York. "The bites were most likely bed bugs or fleas," she says. "I had a severe reaction to them and developed an infection."
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