Have hotel chains turned to airline tactics by charging ridiculous fees, such as early departure and late check-out fees? And when they do, should you stand by and let them get away with it?
When Michael Stolar tried to check into the Hilton Chicago O’Hare Airport at 11 a.m. on a recent morning, an employee cheerfully informed him his room was ready.
Sometimes, your hotel visit gets cut short by unexpected circumstances. Here’s when you should consider calling it a day.7 Comments
How long is a day?
It’s however long your car rental company wants it to be.
That’s what Peter DeForest, a risk management consultant from San Francisco, discovered when he picked up a car from Hertz in Austin recently. A flight delay had made him three hours late to the rental counter. He asked if the agency could adjust his rate.
“They said the charges couldn’t be refunded for any reason,” he says. “So Hertz has a 21-hour day.”