I've been struggling with this case for months and am about to place it in the "can't be fixed" file. But before I do, I wanted to run it past you.
A nonstop flight from Newark to New Delhi can be grueling, so when Eva and Yoel Haller took the 16-hour trip in February, they made sure they cashed in their award miles for confirmed seats in business class.
Sriram Singa paid $929 for a business class ticket from Chennai to Kuala Lumpur on Malaysia Airlines.
P.J. Zornosa is a longtime Alamo Rent a Car customer. He knows what to ask for when he's renting a car, and knows what to expect. Or at least, he thought he did.
Jack Taras and his friends thought they would be checking in to the Occidental Grand hotel on the Dominican Republic’s postcard-perfect Eastern shore for Spring Break. But when Taras, a 19-year-old sophomore from Providence College, arrived at the resort, he was greeted with the hotel industry’s latest trick: he was walked down.
When Virgin Atlantic Airways cancels James Simon's flight from New York to London -- and rebooks him on a British Airways flight -- he's downgraded from premium economy to economy class. But his requests for a fare refund go unanswered. Is he entitled to any money back?
As a rule, Virgin Atlantic has an excellent reputation for customer service. But there are exceptions to every rule. James Simon is one of them.