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Flags and other funny ways around the 24-hour rule

To get an idea how much airlines hate, hate, hate the 24-hour rule, consider the unbelievable case of Michael Kalman’s […]

The one rule your airline hates the most

If there’s one regulation that airlines hate more than anything, it’s the 24-hour rule.

What are the little secrets your airline keeps?

How often is your no-name regional airline late? How many bags does your “ultra” low-cost carrier lose?

Is your travel agent biased?

Ever wondered if you’re getting the lowest airfare or the best possible routing when you buy a plane ticket? Of […]

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    They’ve redefined an airline ticket – it’s time to fix that

They’ve redefined an airline ticket – it’s time to fix that

OK, here’s an easy question: What’s an airline ticket?

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    Will new airline regulations help passengers — or hurt airlines?

Will new airline regulations help passengers — or hurt airlines?

At 36,361 words, the document laying out the latest proposed Transportation Department passenger protection rule is an epic, a few […]

Did United offer me compensation for a rough night in the ballroom?

Amanda Ellis says she was "very upset" after her United Airlines flight from Honolulu to the Marshall Islands was canceled because of a sick crewmember.
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