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What are the little secrets your airline keeps?

How often is your no-name regional airline late? How many bags does your “ultra” low-cost carrier lose?

Is your travel agent biased?

Ever wondered if you’re getting the lowest airfare or the best possible routing when you buy a plane ticket? Of […]

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    They’ve redefined an airline ticket – it’s time to fix that

They’ve redefined an airline ticket – it’s time to fix that

OK, here’s an easy question: What’s an airline ticket?

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    Will new airline regulations help passengers — or hurt airlines?

Will new airline regulations help passengers — or hurt airlines?

At 36,361 words, the document laying out the latest proposed Transportation Department passenger protection rule is an epic, a few […]

Did United offer me compensation for a rough night in the ballroom?

Amanda Ellis says she was "very upset" after her United Airlines flight from Honolulu to the Marshall Islands was canceled because of a sick crewmember.

3 surprises lurking in your airfare — bet you don’t know what they are

Your airline ticket isn’t what it seems to be. I’m reminded of that whenever I hear from readers like Heidi […]

Government set record for airline fines in 2012 — is that good news for passengers?

A more activist Transportation Department, which set a record in 2011 for the number of fines it issued against airlines […]