Amanda Ellis says she was “very upset” after her United Airlines flight from Honolulu to the Marshall Islands was canceled because of a sick crewmember.
It wasn’t the one-day delay. Ellis, her husband and seven-year-old son were flying to the islands to adopt their daughter. It wasn’t even the fact that they spent the night under less than desirable circumstances.
It was the way in which the airline tried to compensate the family for the inconvenience, she says.
The Ellises had done everything by the book — or at least, they thought they had.