Is airline price gouging just good business, or something more sinister? It’s a perennial question in the highly-scrutinized airline industry — and with good reason.
Nothing to see here, folks, said the airline industry at last week’s Advisory Committee for Consumer Protection at the Department of Transportation (DOT). Let’s move on. No caps needed on fees.
The $227 round-trip airfare from New York to Abu Dhabi on Etihad Airways looked too good to be true for Jeremy Clement. But it wasn’t. He could book the ticket through Orbitz, which is exactly what he did recently. He also told several friends about it, and they, too, bought tickets to the United Arab Emirates.
We’ve already filed comments on the benefits for consumers of the approval of expanded service by Norwegian Air International.
It’s hard to think of a mode of transportation that generates fewer complaints than the bus, except maybe walking. But that was little consolation to Julia Ullman when she traveled from Madison, Wis., to Chicago on Greyhound recently.
Make that, was supposed to travel.
Whenever you pay Delta Air Lines to fly, you’re putting money in the corporate pockets of an airline that seeks to deceive, confuse and mislead you.
Let me count Delta’s evil ways.
Today’s From The Trenches case is about an airline that may or may not be cheating on a federal regulation that helps consumers.