When the Glenmoriston Town House, in Inverness, Scotland, gave Andrea McEwen the keys to the wrong hotel room, her first thought wasn’t a full refund.
Randy Brachman is shocked when his $16 lunch bill turns into a $1,608 bill at a Costa Rican restaurant. Can he get his money back?
Bank of America gets more than its fair share of complaints. But Ann Rieke just had a terrific experience with her B of A credit card, and wanted me to know about it.
Hers is a familiar story. She’d paid $1 to get her “free” credit score through a fly-by-night company online. “When we called, a representative said it was ‘plain as day’ I was signing up for a monthly report.”
Note: You’ve probably noticed two things about today’s post. 1) It wasn’t available this morning; and 2) We’re back to Disqus 2012. The two are not related. We had server problems this morning. Disqus removed the ability to view comments on mobile from the “old” version, so we were forced to upgrade. (I am very unhappy with Disqus, but feel I have no choice.)
What’s an immigration stamp worth? If you said $61.55, you must know Nancy Bestor. She’s been fighting with her credit card over a tax refund after a recent trip to Italy, and she wants me to help.
With Alamo and National on the Orbitz site for the last 10 years, we thought it only made sense to work with them to add our flagship brand, Enterprise, as well. However, after several months of good-faith negotiations with Orbitz, we are discontinuing our efforts.
Maybe you’ve been following the cockfight between Cablevision and Fox. Maybe you’re one of the millions of customers affected by the outage as the two companies battle over rates.
Just yesterday, the Federal Communications Commission stepped into the fray, urging the companies to reach an agreement.
“I am deeply troubled that Cablevision and Fox are spending more time attacking each other through ads and lobbyists than sitting down at the negotiating table,” said Julius Genachowski, the FCC commissioner. “The time for petty gamesmanship is over.”
The FCC has issued a consumer alert and called on both companies to reach a deal, reminding them that they “share responsibility for consumer disruption, and that they shouldn’t punish consumers because of their unwillingness to reach a deal.”
But I think Cablevision and Fox are doing us a favor, actually.