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    Does she deserve a full refund for a hotel room she stayed in?

Does she deserve a full refund for a hotel room she stayed in?

When the Glenmoriston Town House, in Inverness, Scotland, gave Andrea McEwen the keys to the wrong hotel room, her first […]

Who knew Costa Rican food could be so expensive?

Randy Brachman is shocked when his $16 lunch bill turns into a $1,608 bill at a Costa Rican restaurant. Can […]

It’s great to have Bank of America in my corner — seriously

Bank of America gets more than its fair share of complaints. But Ann Rieke just had a terrific experience with […]

I couldn’t get a customs stamp — is a refund out of the question?

What's an immigration stamp worth? If you said $61.55, you must know Nancy Bestor. She's been fighting with her credit card over a tax refund after a recent trip to Italy, and she wants me to help.

The smarter consumer: How to turn a “no” into a “yes”

"You killed the bird,” the pet-store owner barked, pointing an accusatory finger at me.
By |September 7th, 2011|OYS|3 Comments|

Enterprise pulls cars from Orbitz after dispute

Enterprise Holdings, which owns and operates the largest fleet of rental cars in the world under the Alamo Rent A Car, National Car Rental, and Enterprise Rent-A-Car brands, will announce tomorrow that it is ending its relationship with Orbitz.com and its sister site CheapTickets.com on April 1 after "months of difficult discussions." I asked Pam Nicholson, the president and chief operating officer of Enterprise Holdings, to explain the decision and what it means to travelers.

Why the Cablevision vs. Fox dispute is good for customers

Maybe you've been following the cockfight between Cablevision and Fox. Maybe you're one of the millions of customers affected by the outage as the two companies battle over rates.
By |October 21st, 2010|OYS|1 Comment|