It’s great to have Bank of America in my corner — seriously

Oksix/Shutterstock
Oksix/Shutterstock

Bank of America gets more than its fair share of complaints. But Ann Rieke just had a terrific experience with her B of A credit card, and wanted me to know about it.

Hers is a familiar story. She’d paid $1 to get her “free” credit score through a fly-by-night company online. “When we called, a representative said it was ‘plain as day’ I was signing up for a monthly report.”

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I couldn’t get a customs stamp — is a refund out of the question?

A stamp for you. / Photo by Sarah Parrott – Flickr Creative Commons

Note: You’ve probably noticed two things about today’s post. 1) It wasn’t available this morning; and 2) We’re back to Disqus 2012. The two are not related. We had server problems this morning. Disqus removed the ability to view comments on mobile from the “old” version, so we were forced to upgrade. (I am very unhappy with Disqus, but feel I have no choice.)

What’s an immigration stamp worth? If you said $61.55, you must know Nancy Bestor. She’s been fighting with her credit card over a tax refund after a recent trip to Italy, and she wants me to help.
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The smarter consumer: How to turn a “no” into a “yes”

You killed the bird,” the pet-store owner barked, pointing an accusatory finger at me.

“That’s not what the necropsy said,” I replied.

“Yes you did!”

“No I didn’t.”

Around and around we went in circles. But the pet store had my $900 and no intention of returning it. And my beloved African gray parrot named Scarlett, who I had adopted just a few days before, was gone.
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Enterprise pulls cars from Orbitz after dispute

Enterprise Holdings, which owns and operates the largest fleet of rental cars in the world under the Alamo Rent A Car, National Car Rental, and Enterprise Rent-A-Car brands, will announce tomorrow that it is ending its relationship with Orbitz.com and its sister site CheapTickets.com on April 1 after “months of difficult discussions.” I asked Pam Nicholson, the president and chief operating officer of Enterprise Holdings, to explain the decision and what it means to travelers.

Why are you removing your inventory from Orbitz?

With Alamo and National on the Orbitz site for the last 10 years, we thought it only made sense to work with them to add our flagship brand, Enterprise, as well. However, after several months of good-faith negotiations with Orbitz, we are discontinuing our efforts.
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Why the Cablevision vs. Fox dispute is good for customers

Why the Cablevision vs. Fox dispute is good for customers


Maybe you’ve been following the cockfight between Cablevision and Fox. Maybe you’re one of the millions of customers affected by the outage as the two companies battle over rates.

Just yesterday, the Federal Communications Commission stepped into the fray, urging the companies to reach an agreement.

“I am deeply troubled that Cablevision and Fox are spending more time attacking each other through ads and lobbyists than sitting down at the negotiating table,” said Julius Genachowski, the FCC commissioner. “The time for petty gamesmanship is over.”

The FCC has issued a consumer alert and called on both companies to reach a deal, reminding them that they “share responsibility for consumer disruption, and that they shouldn’t punish consumers because of their unwillingness to reach a deal.”

But I think Cablevision and Fox are doing us a favor, actually.

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