It’s great to have Bank of America in my corner — seriously

Bank of America gets more than its fair share of complaints. But Ann Rieke just had a terrific experience with […]

I couldn’t get a customs stamp — is a refund out of the question?

What's an immigration stamp worth? If you said $61.55, you must know Nancy Bestor. She's been fighting with her credit card over a tax refund after a recent trip to Italy, and she wants me to help.

The smarter consumer: How to turn a “no” into a “yes”

"You killed the bird,” the pet-store owner barked, pointing an accusatory finger at me.
By |September 7th, 2011|OYS|3 Comments|

Enterprise pulls cars from Orbitz after dispute

Enterprise Holdings, which owns and operates the largest fleet of rental cars in the world under the Alamo Rent A Car, National Car Rental, and Enterprise Rent-A-Car brands, will announce tomorrow that it is ending its relationship with Orbitz.com and its sister site CheapTickets.com on April 1 after "months of difficult discussions." I asked Pam Nicholson, the president and chief operating officer of Enterprise Holdings, to explain the decision and what it means to travelers.

Why the Cablevision vs. Fox dispute is good for customers

Maybe you've been following the cockfight between Cablevision and Fox. Maybe you're one of the millions of customers affected by the outage as the two companies battle over rates.
By |October 21st, 2010|OYS|1 Comment|

Luxury inn offers no out after guest’s father-in-law dies

The Crowne Pointe Historic Inn is described as a "classic 140 year old Cape Cod Sea Captain's estate" in Provincetown, Mass., and Carolyn Boschi was looking forward to her stay at the upscale resort. Then her father-in-law died unexpectedly, and she asked the hotel's owners if they could apply her deposit toward a future stay.

5 tips for an effortless resolution of any customer service problem

One of the most common misconceptions about resolving a service problem is that it's hard work. It doesn't have to be.
By |September 2nd, 2010|OYS|1 Comment|