Question: I’m hoping you can help me. I read your column, and I really believe you are my last option.
My family and I were scheduled to visit Walt Disney World for six nights this spring. However, life got complicated when our daughter ran away. We called the police and reported her a runaway, and then finally canceled our vacation. She had not come home, and the police suggested we not leave the state while our minor child was missing.
While I realize that the running away of minor children is not a listed excuse for travel cancellation, how can it not be a bona fide reason? I imagine it’s not listed because it is not a common occurrence — but who in their right mind would not heed the advice of police officers looking for a teenage runaway? What kind of crazy family would go on a Disney vacation while their child is missing?
Disney Travel agreed to refund the hotel and park passes, but our insurance company refused to refund $588 in airline tickets. Disney said it was beyond their control. I’m hoping it’s not beyond your control. Any chance you can help me get my money back? — Terry Thompson, Chadds Ford, Pa.
Answer: If your airline tickets were nonrefundable, then Disney doesn’t owe you a refund, technically speaking.
But who cares about technicalities? Your daughter ran away, which is a legitimate reason for cancelling your vacation. As a company that caters to families — I mean, Disney is practically synonymous with family fun — you’d expect Mickey to show a little compassion.