The first-class seats on US Airways flight 714 from Philadelphia to Venice on Sept. 18 looked like ordinary first class seats. They felt like ordinary first class seats. But they were anything but ordinary.
With all the recent stories about questionable damage claims on rental cars, it’s no surprise that motorists like Mike Weaver would insist on inspecting his vehicle before renting it. Or that he expects to note every ding and dent before he drives away.
Roger Van Horn is the vice president for corporate loss control at Enterprise Holdings, which owns Enterprise, National and Alamo. Since I've received a lot of recent questions about car rental damage claims -- many from Enterprise customers -- I wanted to ask him a few questions about what happens when a car is dinged or scratched.
Next time you rent a car, take a picture of it. No, seriously. Whip out your digital camera and take a snapshot.