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    Hey VRBO, what happened to the security deposit on my vacation rental?

Hey VRBO, what happened to the security deposit on my vacation rental?

I’m a longtime admirer — and critic — of VRBO, the dominant vacation rental site. I like the way it […]

Help, my Mexican vacation rental pocketed my deposit!

Nancie Thomas had no reason to believe the owner of her vacation rental in Akumal, Mexico, would keep her $1,000 deposit. Her friends had rented the same house on three separate occasions, "and had a great experience each time," she says.

I canceled my window order, but where’s my refund?

Barbara Jamison cancels her window order on time, but her company wants to charge her anyway. Is she out of luck?

Was this Grand Canyon vacation rental a grand scam?

The rental cabin in Williams, Ariz., she found through VRBO.com had three bedrooms -- the perfect size for her family. So last year, Trudi Wood sent the owner a $839 check for a deposit.

Did my rental company just disappear with my deposit?

Tom Frankel rented an apartment last fall through an agency called UsaParis. When he left the rental, he says it was in immaculate condition, and like any responsible renter, he expected to get his $500 security deposit back promptly.

Is this enough compensation? You missed your deadline — here’s a voucher

It was supposed to be the vacation of a lifetime for Johanna Robles and her extended family of 19, which included her husband, children and grandchildren. But when she tried to book the "Great Rivers of Europe" tour through Grand Circle Travel, the experience was less than great.

Cancellation denial called “arbitrary and unfair” — but is it wrong?

Selma Sobelman wants to know. She booked a Panama Canal cruise through Overseas Adventure Travel, with the understanding that she'd have 30 days to cancel her trip, if necessary. But when she called the whole thing off, she learned the truth.